Bank Ward Administrator | Chatham| Private Hospital | Flexible working hours | £12.76 per hour plus excellent benefits

Spire Alexandra in Chatham has an exciting opportunity for an Administrator to join our wards admin team on a bank, occasional basis.

At Spire Alexandra Hospital, we offer a comprehensive range of treatments to patients in Medway and the surrounding areas of Kent and the Southeast. Our private hospital has two extensively equipped operating theatres, backed up by an extended recovery unit with 24-hour support.

Working Hours: Shifts available through Monday - Friday between 7am and 9pm. Occasional weekends will be required.

Contract Type: Bank/Zero hours

As Ward administrator, you will provide a high level of clerical and administrative support to the medical, nursing and other staff in relation to the patients being cared for within the ward unit.

Duties and Responsibilities (not limited to):

• Liaise with the nurse co-ordinating the ward or team leader to provide a high level of administrative support to the customer to include appointments, filing of results, filing of notes, answering of patient calls and allocation to appropriate member of the team. Input of registration, admission and discharge details onto computer and manually update the Nurses Register Board.
• Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Compile admission packs and identity bracelets for each patient on the ward.
• Book follow-up appointments for hospital based activities, nurses clinic, etc.
• Maintain high levels of service and ensure internal and external customer satisfaction is met.
• Facilitate and promote good communications throughout the working environment.
• Ensure at all times the safety and confidentiality of information. To undertake all work in accordance with Company and Hospital policies and procedures Information Governance and statutory requirements.
• Escort patients to rooms/Day Care Unit, and explain facilities.
• To receive all visitors to the ward and direct as required.

Who are we looking for?

• Good standard of secondary education with demonstrable literacy and numeracy skills
• Track record of successful delivery in a similar role, in an office and / or customer service environment
• Knowledge of GDPR and the Data Protection Act
• Computer/IT literate
• Excellent interpersonal and communication skills
• Confident telephone manner with the ability to communicate with a wide range of customers at all levels
• The ability to work effectively as part of a team

Benefits:

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team

We commit to our employees well-being through work life balance, on-going development, support and reward.

Our Values

• We are extremely proud of our heritage in private healthcare and of our values as an organisation:
• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 38 hospitals and over 50 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For us, it's more than just treating patients; it's about looking after people.