Responsibilities:
Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
Shall demonstrate leadership and commitment with respect to the quality management system by:
(a) promoting the use of the process approach and risk-based thinking.
(b) engaging, directing, and supporting persons to contribute to the effectiveness of the quality management
System requirements.
(c) promoting improvement.
Serves as the Patient Safety Officer and member of Operations Team for the local facility.
Facilitates alignment between improvement initiatives and the organization’s strategic plan.
Directs the day-to-day execution of the strategies and tactics necessary to successfully improve the outcomes and results of the organization.
Maintains the facilities system-wide Quality program; to include data collection, aggregation, analysis, and reporting to administrators, Medical Staff, and the Board. Oversees Risk Management work for complaints and grievances carried out by Care Managers.
Works closely with Clinical and Non-Clinical teams for improvement on key performance indicators, designs processes for new initiatives, services and other targets identified by local McLeod Health facility.
Serves as an internal consultant to administration, staff, and physicians in the areas of regulatory, process improvement, performance monitoring, and statistical analysis.
Other duties as assigned.

Qualifications:
Minimum 3–5 years of experience in management of people and processes.
Demonstrated skills in planning, leading, and implementing improvement projects with documented outcomes of success.
Exhibits the confidence to work with team and department leaders, plus the ability to engage with all levels of the workforce and professional disciplines.

Education/Licenses:

Bachelor’s degree in nursing required
Master’s degree in nursing or other health related field (MSN, MHA or MBA) preferred or Certified Professional in Healthcare Quality (CPHC).

Registered Nursing license in SC or other compact state