What’s in it for you?

• Permanent contract with a competitive salary of €14,716 per year

• 20 hours per week

• Hybrid working – 4 days in office, 1 day from home

Shift Details (Post-Training)

Following successful completion of training, shift options

Option 1 (PT1):

• Monday – Friday: 07:00 – 11:00

• Saturday: 10:00 – 14:00

• Sunday: Off

Option 2 (PT2):

• Monday – Thursday: 15:00 – 19:00

• Friday & Saturday: Off

• Sunday: 10:00 – 14:00

Full flexibility is key to success in this role.

Why you’ll love working with us:

• 22 days annual leave (pro-rata), plus 2 company days & bank holidays

• Opportunity to buy additional holidays

• Life Assurance (x2 annual salary after qualifying period)

• Access to Capita Pension Scheme

• Employee Assistance Programme

• Discounts on tech, travel, fitness, and more

• Real opportunities for career progression – many of our leaders started as Advisors!

What you’ll be doing:

• Deliver excellent customer service, ensuring the best outcome for each customer

• Handle queries across phone, email, webchat, and social channels

• Identify and support vulnerable customers with care and empathy

• Manage escalations professionally, ensuring accurate logging

What we’re looking for:

• Previous customer service experience (social media experience advantageous)

• Excellent communication skills

• Ability to confidently use multiple systems simultaneously

• Strong listening skills and customer empathy

• Self-motivated with ownership of customer issues

About Capita

Capita is a leading provider of business process services, driven by data, technology, and people. Every day, our colleagues deliver innovative solutions that transform connections between businesses, customers, and communities.

What we hope you’ll do next:

Click ‘Apply now’ to complete our short application form — we can’t wait to hear from you!