Business Associate Analytics Advisor

The job profile for this position is Business Associate Analytics Advisor, which is a Band 3 Senior Contributor Career Track Role.

The Cigna Enterprise Operations Analytics organization offers solutions that provide actionable insights to internal and external business partners and customers that help improve customer experience, reduce cost, measure and forecast business performance, and improve process and procedures. The Business Associate Analytics Advisor will be responsible for creating a detailed business analysis, outlining problems, opportunities and solutions for their respective client group.

Responsibilities Include:

• Using SQL to write queries to answer questions and perform ETL tasks to create datasets.
• Utilizing Python libraries (scikit-learn, pandas, numpy) to conduct statistical analyses.
• Communicating findings and coordinating with peers, leaders and business partners.
• Using Business Intelligence tools to create self-service reporting for business partners.
• Leading analytics-based projects and experiments.
• Conducting self-driven data exploration and documentation of tables, schemas, and tests.
• Using SQL to query data structures to help inform our business partners.
• Examining and interpreting the data to discover the weaknesses and identify the root causes
• Conducting hypothesis testing on business partners assumptions.
• Completing ad hoc requests for business partners data needs.
• Identifying and implementing automation to consolidate similar or repeated ad hoc requests.
• Understanding business needs to better inform reporting and analytics duties.
• Giving guidance on any recurring problems or issues
• Completing proposals in cooperation and conjunction with experts on the subject (SME).
• Refactoring reporting to enhance performance, provide deeper insight, and answer questions.
• Updating project documents as well as status reports.

Qualifications:

• 8-11 years of relevant analytics experience
• Experience as a Business Associate Analytics Advisor is a plus.
• Expertise in health insurance contact center operations.
• Proficiency in Agile practices (Jira).
• Proficiency with Structured Query Language.
• Experience with a scripting language (Python, Powershell, VBA).
• Experience with Big Data Platforms (Databricks, Hadoop, AWS).
• Experience with Business Intelligence Software (Tableau, PowerBI, Looker, etc.)
• Excellent verbal, written and interpersonal communication skills a must.
• Problem-solving, consulting skills, teamwork, leadership, and creativity skills a must.
• Analytical mind with outstanding ability to collect and analyze data.

About Evernorth Health Services