Customer Service Chat
Ubiquity Global Services, Inc.
San Pedro Sula, Honduras1 week ago
56 views25 saves7 applies
Job Type
full time
Description
Ubiquity HN is looking for a customer service representative to join our chat team in our San Pedro Sula office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage chat customer communications - Handling chats, emails and calls if necessary to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- Bachelor’s degree or equivalent
- 1-2 years proven experience in supporting client success
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Fintech experience preferable
This job is found at InterviewStack.io
Skills
crmcustomer successcustomer serviceproduct knowledge
About Ubiquity Global Services, Inc.
Ubiquity Global Services, Inc. provides outsourced business services, including interactive voice response, live customer experience management, multi-channel correspondence servicing, and compliance services. The company offers inbound contact management, customer acquisition, multi-channel campaigns, knowledge process outsourcing, customer experience and lifecycle management, and analytics.
business process outsourcing, customer experience managementWebsite