ABOUT INTERCONTINENTAL® BOSTON

A landmark of luxury and sophistication, InterContinental® Boston graces the city's historic waterfront, earning accolades such as ‘Best Hotels in the World’ by Condé Nast Traveler. With 424 elegantly modern accommodations, stunning panoramic views, a Forbes Travel Guide Four-Star Spa & Fitness Club, 32,000 square feet of premier event space, and globally inspired culinary experiences, we set the standard for luxury hospitality in New England.

Your Day to Day

People

• Create programs to foster a positive work environment for all employees. Support and administer an annual colleague satisfaction survey

• Educate and train colleagues on aligned to company standards to foster productivity and enhance performance

• Welcome and conduct onboarding and new colleague orientation

• Oversee maintenance of accurate and up-to-date personnel files and records for all employees

• Strong background in recruitment to ensure hotel or company hiring standards and applicable laws and regulations are followed

• Build great relations with outside contacts

Financial

• Support the P&C department budget and control expenses

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a unique experience

• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction

• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

• Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community

• Ensure compliance with relevant employment laws, policies and procedures

• Support the annual P&C compliance/standards self-audit

• Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues

• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues

• Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Accountabilities

• May supervise coordinator(s) in a larger hotel

What we need from you:

• High school diploma / secondary education / equivalent

• 3 years’ related experience in Human Resources, or an equivalent combination of education and experience

• Strong recruitment and training background

• Some college courses in Human Resources, Employment Law or related field preferred.

• Must speak fluent English

• Other languages may be preferred

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
What We Offer

At InterContinental Boston, our colleagues are the heartbeat of our success. We are proud to offer:

• Competitive salary and comprehensive benefits package including medical, dental, vision, life and disability insurance

• Matching 401(k) plan
• Paid time off and wellness programs
• Complimentary dry cleaning and employee meals
• Global hotel discounts across IHG’s 7,000+ hotels and exclusive access to additional perks
• A supportive and collaborative work environment committed to your personal and professional growth
• Most importantly — the freedom to be yourself and thrive in an environment that celebrates individuality

Join Us — Lead with Passion. Inspire with Excellence.

At IHG Hotels & Resorts, we believe in True Hospitality for Good — making our guests and colleagues feel welcome, cared for, recognized, and respected.

As ambassadors of the InterContinental brand, we take pride in our passion for culture, our global perspective, and our ability to create enriching experiences in inspiring surroundings. If you are ready to share your expertise and grow within the world’s most international luxury hotel brand, we welcome you to go further together with us.