Front End - Service Supervisor
Albertsons Companies
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Description
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Main responsibilities:
- Deliver fast, friendly, and accurate customer service while resolving customer concerns professionally
- Supervise and coordinate Front End operations, including cashiers, courtesy clerks, and service desk associates
- Monitor customer traffic and adjust staffing to maintain service levels
- Ensure front end standards for cleanliness, safety, and overall appearance are maintained
- Manage cash handling processes, including tills, pickups, loans, refunds, and approvals
- Support and enforce company policies, procedures, and safety standards
- Perform register operations and serve as backup cashier as needed
- Conduct store walks, delegate tasks, and follow up to ensure completion
- Handle operational issues such as scan errors, system issues, and front-end emergencies
- Promote a positive team environment and ensure associates present a professional image
We are looking for candidates who possess the following:
Soft skills:
- Strong communication and interpersonal skills
- Ability to lead, coach, and motivate a team
- Customer-focused mindset with strong problem-resolution skills
- Ability to remain calm and professional in high-pressure situations
Strong organizational and multitasking abilities
Competencies:
- Leadership and team supervision
- Customer service excellence
- Operational execution and problem-solving
- Decision-making and accountability
Time management and adaptability in a fast-paced environment
Knowledge:
- Front End operations, including POS systems and cash handling procedures
- Company policies, safety standards, and sanitation guidelines
- Basic math, weights and measures, and cash accountability practices
Product awareness and general store operations
Abilities:
- Ability to supervise and direct teams effectively
- Ability to operate and troubleshoot registers, scanners, and related equipment
- Ability to analyze situations and make sound decisions quickly
- Ability to stand/walk for extended periods and lift up to ~55 lbs
Ability to maintain awareness of safety risks and respond appropriately
Other requirements:
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Ability to work in a fast-paced, high-stress retail environment
- Must demonstrate honesty, integrity, and adherence to company policies
- Ability to maintain a professional appearance and uphold grooming standards
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values – Click below to view video: ACI Values
A copy of the full job description can be made available to you.
This job is found at InterviewStack.io
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About Albertsons Companies
Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia.