Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

• Competitive wages
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Profit-sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Training and Development allowance
• Group RRSP matching
• Up to 20% rental discounts, and more!

We are looking for a Security Concierge to join our Team! By using the latest technologies, we offer all our Resident Members the comfort and peace of mind that comes with knowing they are safe and secure. If you think quickly on your feet and can deliver excellent customer service, we would love to meet you!

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Responsibilities:

• Meet with all new Associates on their first day of work and conduct hands-on training, following mentorship training guides
• Provide ongoing feedback to Associates during training including face to face and written testing
• Follow-up with new Associates on a weekly basis
• Continue to be available as a resource to new Associates after training is complete
• Provide feedback to Leader on new Associate training and document follow ups in Dayforce
• Provide Leader with updates regarding the necessity of additional training or recertification
• Conduct necessary retraining with existing Associates
• Train Associates on new initiatives, programs, procedures as needed
• Assist in the development of training guides and/or procedure manuals
• Ongoing review and implementation of improvements to mentorship program
• Liaise and share with Human Resources / Senior Leader regarding the effectiveness of mentorship program
• Assist with site coverage as needed including, but not limited to, inspecting walkways, stairs, water drainage on side of building, building numbers, vacant ground level apartments, trees, tool shed, gravel boxes, benches, office/maintenance shop, garbage bins, fire hydrants, lights, recreational areas, entrances, and exits, parking areas, look for damaged or abandoned vehicles, license plates with expired plates, or missing plates, visitor parking, and pot holes
• Assist with replacing burnt-out lights, garbage pick-up, snow removal, and touch-up painting as needed
• Respond to lock out, noise complaints, On-call Maintenance assistance
• Complete all required administration for the position on a tablet special projects and tasks as assigned by the Leader

Experience and Educational Requirements:

• Security and/or Customer Service experience
• Boardwalk experience in the position

Technical Requirements:

• Strong knowledge of Boardwalk applications – BPMS, BOSS, Dayforce TrackTik, etc.
• Microsoft Office experience is an asset
• Familiarity with computer tablets is an asset

Non-Technical Requirements:

• Valid driver's license and vehicle required
• Strong commitment to providing excellent customer service
• Experience dealing with day-to-day business operations, exceptional problem-solving and decision-making capabilities
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained while remaining calm and in control of a situation
• Strong planning and organizational skills coupled with ability to multi-task and prioritize
• Ability to handle sensitive and confidential matters
• Demonstrates a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment
• Willing to travel to multiple sites/cities

Posting for bwalk.com

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Interested applicants are invited to submit a cover letter and resume. If applying for a location you do not currently reside in, please specify if you are planning to relocate and the approximate timeframe that you would be available to start work if an offer is presented.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.