Technical Support Specialist

Hourly Rate: $27.00 / Hr.
Shifts Needed: Full time Monday-Friday
Job Status: Full time
Work Locations: Chino Hills, CA

Redwood Family Care Network is an innovative leader in delivering person-centered home and community-based services to individuals with intellectual and developmental disabilities. Our Mission is to provide World Class person-centered services, supports and advocacy for individuals in positive and life-enriching environments.

Benefits:

• Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance.
• HSA, Health Care FSA and Dependent Care FSA
• EAP (Employee assistance program)
• Employee discount program
• PTO (Paid time off)
• Dayforce Wallet Daily Pay
• Pre-Tax 401(k)
• After-Tax Roth
• Tuition discount through Capella University

Here's what you’ll do:

Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking and excellent communication. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction. Patience, empathy, ability to stay calm and professionalism under pressure is a must.

Knowledge, Skills, and Abilities

• Strong knowledge of operating systems: Windows, macOS, and Linux.
• Proficiency with Google Workspace (Gmail, Drive, Docs, Admin Console) administration and troubleshooting.
• Experience configuring and supporting Unifi Network equipment (access points, switches, controllers).
• Familiarity with Remote Monitoring and Management (RMM) platforms for endpoint management and automation.
• Networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs.
• Troubleshooting hardware, software, and peripheral devices.
• Knowledge of remote desktop tools and diagnostic utilities.
• Understanding of mobile device support (iOS and Android).
• Basic knowledge of cybersecurity best practices.
• Experience with ticketing/helpdesk systems.

Education and Experience:

• Minimum Education: Associates or Bachelors in IT, computer science or related field, OR equivalent work experience
• Certifications
• CompTIA A+
• Network+
• Security+
• Google IT Support Professional Certification

VISIT OUR CAREER WEBSITE AT: www.redwoodfcn.com