Customer Success Manager (Customer Service Team Leader)

Beaufort County Area, SC
Full-Time | In-Person
Confidential Client

About the Opportunity

Our client is seeking a Customer Success Manager (Customer Service Team Leader) to lead a customer-facing team serving the public across two office locations in the Beaufort County area.

This is a highly visible leadership role responsible for ensuring exceptional customer experiences, supporting frontline team members, and maintaining operational excellence in a fast-paced environment. The ideal candidate combines strong people leadership with a customer-first mindset, operational discipline, and a passion for developing others.

This position will oversee customer service operations across both the Beaufort and Bluffton offices and should expect to maintain a consistent presence at each location based on business needs and a coordinated schedule.

About the Organization

Our client is a highly respected, mission-driven organization dedicated to delivering exceptional service to the community. Their culture is built around professionalism, accountability, innovation, and a commitment to putting people first.

They believe customer service is more than completing transactions - it's about building trust, creating positive experiences, and serving others with excellence.

What You'll Do

Team Leadership & Development

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  Lead, coach, and develop a team of customer-facing professionals
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  Foster a positive, accountable, and service-oriented culture
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  Conduct performance coaching, feedback conversations, and employee development activities
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  Assist with hiring, onboarding, training, and ongoing team development
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  Identify training opportunities and support cross-functional growth within the team

Customer Experience & Service Excellence

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  Ensure a consistently high-quality customer experience across all customer interactions
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  Support team members in resolving escalated customer concerns and exceptions
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  Monitor customer service standards and identify opportunities for continuous improvement
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  Promote a culture centered on professionalism, empathy, and ownership

Operations & Process Management

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  Monitor daily customer service operations and workflow effectiveness
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  Ensure adherence to organizational policies, procedures, and compliance requirements
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  Review operational trends, metrics, and service data to identify opportunities for improvement
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  Maintain and update procedural documentation as needed
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  Support operational continuity between multiple office locations

Cross-Location Leadership

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  Provide leadership support across both Beaufort and Bluffton offices
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  Maintain a regular presence in each location to support team members and operational needs
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  Partner closely with organizational leadership to ensure alignment across offices

Required Qualifications

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  Associate degree in Business, Management, or a related field, or equivalent leadership certification
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  Minimum 7 years of experience in a professional customer service environment
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  Minimum 4 years of leadership experience supervising direct reports in an office setting
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  Proven experience coaching, developing, and managing employee performance
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  Strong proficiency with Microsoft Office, including Excel and Outlook
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  Excellent written and verbal communication skills
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  Valid driver's license
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  Ability to travel regularly between office locations

Preferred Qualifications

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  Bachelor's degree in Business, Management, Public Administration, or a related field
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  Experience leading customer service teams in government, financial services, banking, healthcare, or other high-volume service environments
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  Experience managing customer escalations and complex service issues
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  Process improvement and operational management experience

What Will Set You Apart

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  A genuine passion for leading and developing people
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  Strong conflict resolution and problem-solving abilities
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  Ability to balance customer experience with operational efficiency
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  Data-driven decision-making skills
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  Exceptional organizational and follow-through capabilities
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  A proactive leadership style that identifies and addresses issues before they become problems
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  A growth mindset focused on continuous improvement

Compensation & Benefits

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  Competitive compensation based on experience
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  Comprehensive benefits package
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  Retirement plan
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  Paid time off
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  Professional development opportunities
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  Stable, mission-driven organization with long-term career growth potential

Why Join?

This is an opportunity to lead a high-performing customer service team while making a meaningful impact within the community. You'll join an organization that values service, accountability, collaboration, and continuous improvement, while providing the support and resources needed to grow as a leader.

Apply Today

If you're an experienced customer service leader who enjoys developing teams, improving processes, and delivering exceptional service, we'd love to hear from you.