German-Speaking Customer Service & Sales Agent | Remote (Portugal – North Only)

Are you passionate about travel and ready to help customers plan unforgettable cruise experiences? We’re hiring German-speaking Customer Service & Sales Agents for an exciting opportunity supporting a prestigious cruise line.

This is a remote position, but applicants must reside in the northern regions of Portugal — from Coimbra upwards. Candidates outside this area will not be considered. Please note that relocation packages are not provided.

🔹 Position Overview:

• Role: Customer Service & Sales Agent (German-speaking)

• Location: Remote in Portugal (Coimbra and north only)

• Schedule:

  • Monday to Friday: 08:00 – 18:00

  • Saturday & Sunday: 08:00 – 17:00

  • Occasionally: availability until 19:00 may be required

  • 2 rotational days off per week

💼 Key Responsibilities:

• Assist customers via phone, email, and chat, providing detailed product knowledge and helping them book their dream cruise

• Handle sales inquiries with confidence and professionalism

• Guide clients through available packages, promotions, and upgrades

• Resolve queries and ensure customer satisfaction throughout the booking process

• Upsell services when appropriate to enhance the overall customer experience

• Maintain accurate records of customer interactions and transactions

✅ Required Profile:

• Fluent in German (C1+) and proficient in English (B2+)

• Experience in sales is mandatory – ideally in a customer-focused environment

• Excellent communication and persuasion skills

• Ability to work independently and manage a structured remote schedule

• Resides in Coimbra or further north in Portugal (strict requirement)

🌍 What We Offer:

• Opportunity to work from the comfort of your home (regional restrictions apply)

• Join a vibrant, international team in the travel and tourism industry

• Career development and growth in a well-established global client environment

• Full training provided