Responsibilities:

Employee Management:

• Ensure that the new hires submit all the pre-employment requirements and that pre-onboarding documents are received and/or signed
• Conduct monthly employee catch-up calls to check if there are any grievances or concerns
• Develop and implement a calendar of regular employee activities to promote camaraderie and engagement.
• Conceptualize and lead the facilitation of the company's monthly virtual or in-person activities and events
• Coordinate with the HRBPs for client-initiated events and/or activities
• Manage budgets for employee activities, ensuring cost-effectiveness and maximum impact
• Coordinate logistics, venues, catering, and all other aspects of event management
• Ensure company events align with company culture and contribute to a positive work environment
• Document company events and endorse to the Marketing Team for social media posting
• Provide monthly or quarterly accomplishment reports of company events to be shared with the employees, Management, Leaders, and Clients
• Assist in the development and implementation of company policies, rules, and regulations
• Prepare and send out all necessary HR memos to respective recipients
• Enable the Exit Management Process by ensuring separating employees undergo a rigid and proper exit process and complete specific requirements for clearance

Employee Grievances and Labor Compliance:

• Handle employee grievances, and reports from the HR Business Partner or the Clients
• Guide the Management, Leaders, HR Business Partners, and Clients in the proper handling of discipline-related cases
• Efficient handling of administrative cases, thorough conduct of investigations, and proper management of corrective actions while ensuring timely resolution of cases.
• Provide necessary guidance and counseling to employees
• Ensure management compliance with existing labor laws
• Foster a culture of open communication and inclusivity
• Represent the Company in SENA/NRLC hearings
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization

Qualifications:

• Graduate of BS Psychology, Human Resource Management, or equivalent courses
• CHRA certification is an advantage
• At least one (1) year of relevant experience
• Exposure to the Business Process Outsourcing (BPO) industry is highly desirable
• In-depth knowledge of the Philippine Labor Code and experience in handling labor cases is a must
• Proficient English communication skills (both written and verbal)
• Strong interpersonal skills
• Ability to engage effectively with management and the clients
• Possesses a positive and enthusiastic attitude
• Willing to report in the office at least once a week and/or as needed