Job brief

12 Month Contract - Cape Town based opportunity

Our Client a leading Financial Services Company requires an experienced Programme Manager to be responsible for leading, managing, and driving the successful execution of large-scale, enterprise-level customer engagement and loyalty programmes

Responsibilities

• Managing multiple stakeholders and workstreams to ensure seamless alignment across cross-functional teams
• Designing customer loyalty strategies to align with the business/ programme objectives
• Responsible for Stakeholder Management, Vendor and Partner Management
• Ensuring the programme complies with regulatory requirements, data privacy laws, and risk management protocols
• Managing large budgets to ensure cost-effective execution of customer loyalty initiatives

Requirements

• Bachelor's degree qualification (Computer Science, Information System, Business, or a related field)
• PMP (Project Management Professional) or Prince2 Certification (or equivalent)
• 10+ years in programme management with extensive experience in designing, executing, and scaling enterprise-level customer engagement and loyalty programmes, preferably in the retail and/ or financial services sector.
• Experience in Agile principles, Scrum framework, and agile project management tools