Exciting new opportunity with a global luxury hotel group who are looking to transform their IT systems and wants to onboard an IT BA to take over and bring the forward the change.

Primary Responsibilities:

• Regularly participate in project alignment and business review meetings.
• Provide weekly technical status updates to the IT operations team.
• Perform business and functional analysis to verify if solutions meet business, operational, and audit requirements. Assist the Project Manager and business users in reporting issues with technical details for troubleshooting.
• Collaborate with various system vendors and the IT team to ensure new Property Management System (PMS) deployment and integration with related systems function smoothly.
• Work with vendors to prepare and update documentation, including user manuals, SOPs, data flow, and system integration diagrams.
• Coordinate with the Project Manager, vendors, and IT operations to arrange knowledge transfer, complete service design, and all necessary project handover documents to ensure a smooth transition to operations.
• Support user acceptance testing, parallel runs, and go-live processes.

Experience:

• Minimum 5 years of experience as a business analyst in the Hospitality industry, with a strong understanding of daily business operations.
• Familiarity with Agile Development Methodology is advantageous.
• Bachelors Degree in IT, Business Systems, or a related field.
• Excellent written and spoken communication skills in both English and Chinese.
• Strong problem-solving, process management, and negotiation skills.
• Experience in software development is an added advantage.
• Familiarity with hotel and retail operations is an added advantage.
• Well-organized, self-motivated, and capable of working under pressure.