Primary Position Purpose: Manage, coach, and support an IT team while maintaining a hands-on approach. Partner to create a technical strategy for proposed product improvements and new products. Position Functions: · Communicate goals with team, Product, and leadership. · Design solutions with a focus on scalability, performance, and transparency. · Work closely with Product Team to deliver the right solution while understanding prioritization. · Stay up to date with relevant technologies and their potential application at U.S. Xpress · Demonstrate holistic thinking, strategic agility, and leadership with all levels of the organization. · Hire, lead, and train direct reports · Work to clear roadblocks for team. · Build positive relationships across Product and Engineering. · Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce. · Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice. · Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations. · Build credibility and trust among managed employees by providing prompt and constructive feedback in office when observing such need. · Lead and facilitate regularly scheduled meetings and in-person trainings that harmonize collaboration internal to the department and external to other SBUs. · Determine best practices and reinforce constructive and positive feedback through face-to-face interactions with employees on the floor in real time.