Service Desk Engineer - Emirati Talent
Ghobash Group
Benefits
Job Type
Description
Provide first-level technical support to users, ensuring timely resolution of incidents and service requests while maintaining SLA compliance and high customer satisfaction.
DUTIES & RESPONSIBILITIES
- - Act as single point of contact for IT support
- - Log, categorize, and prioritize incidents
- - Troubleshoot hardware, software, and network issues
- - Escalate unresolved issues to L2/L3 teams
- - Monitor tickets and ensure SLA adherence
- - Support user onboarding/offboarding
- - Maintain documentation and knowledge base
Qualifications
- Bachelor’s in IT or related field
- 0–2 years in Service Desk / IT Support
- ITIL knowledge, troubleshooting, communication, customer handling
Additional Information
Compliance with policies and procedures based on the ISO standards adopted by CNS.
About the Company
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.
We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.
We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.
CNS also has state-of-the-art network operation centers in Abu Dhabi and Dubai that develop in-house software and applications providing end-to-end solutions to our customers and partners.
This job is found at InterviewStack.io
Skills
About Ghobash Group
Established in 1981 in UAE, Ghobash Group is one of the region’s premier privately-owned business conglomerates, growing in size and scope