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Summary
Under general direction of the Director of District Services, the Service Delivery Manager provides day-to- day oversight of office staff and multiple programs, including grant-funded initiatives and multiple demolition projects. This role is responsible for planning, coordinating, and monitoring program activities to ensure compliance with funding requirements, regulations, budgets, and timelines.

Essential Duties and Responsibilities

• Assists with the preparation of bid request documents; attends bid openings and selection meetings to procure professional services and contractors for assigned projects
• Interacts with the public, community groups, and stakeholders to provide information, respond to inquiries, and address concerns related to departmental projects, programs, and community services in a professional and customer-focused manner
• Supervises administrative staff, including scheduling meetings, identifying training needs, assigning work, and tracking progress of ongoing projects and deadlines
• Manages district service programs, including the Tool Library and inventory compliance, Tool Trailer scheduling, Infill Program intake, and coordination of Dumpster Drop events
• Reviews and processes billing, payments, budget adjustments, payroll items, and open records requests to ensure accuracy and compliance
• Coordinates time-sensitive projects and maintains efficient production workflows to meet established timelines and performance goals
• Manages a demolition program budget of $500,000 or more by tracking expenditures, timelines, compliance documentation, contractor performance, and project completion
• Serves as a liaison with Communications and Marketing staff to support website updates, design requests, public notifications, and related purchases
• Supports code compliance activities, including Building and Standards Commission meetings, demolition coordination, mow lists, billing processes, aging code cases, and officer training support
• Prepares, reviews, and analyzes reports to monitor program effectiveness, performance metrics, and compliance with city policies and funding requirements
• Partners with internal and external organizations to assist with community programs
• Partners with department directors to plan, develop, and implement strategic initiatives, and to identify, evaluate, and advance future programs and projects aligned with organizational goals
• Follows City policies, procedures, and safety guidelines
• Performs other duties as assigned

Minimum Qualifications

• Combination of education and experience equivalent to a Bachelor's Degree in Business Management, Business Administration, Project Management, or related field
• Three (3) years of experience in project administration, office administration, construction management or related field
• Two (2) years of experience in a supervisory or leadership role
• Intermediate proficiency with Microsoft Office Suite

Preferred Qualifications

• Two (2) years of experience in municipal government

Licenses and Certifications

• Valid driver's license
• Licensed Code Enforcement Officer with the State of Texas or the ability to obtain within one (1) year