Job Purpose:The HR Generalist plays a key role in supporting the organization's human resources functions with a strong focus on company culture, compliance, and employee relations. This position ensures consistent guidance to employees and leaders while supporting a positive and inclusive workplace, upholding organizational policies and regulatory requirements, and serving as a trusted resource for navigating employee concerns and fostering a culture aligned with Goodwill's mission and values.


Key Responsibilities:

• Serve as the primary point of contact for employee concerns, workplace conflicts, and general HR inquiries, ensuring all matters are handled with professionalism, consistency, and confidentiality.
• Conduct and support employee relations investigations, including interviewing involved parties, documenting findings, recommending outcomes, and ensuring fair and consistent application of policies and disciplinary procedures.
• Partner with managers, directors, and store leaders to provide coaching on performance management, corrective action, documentation practices, and HR best practices — acting as a strategic thought partner in building strong, engaged teams.
• Ensure organizational adherence to federal, state, and local employment laws and regulations; support policy development, maintain compliance knowledge, and guide leaders on proper documentation and corrective action procedures.
• Serve as an active member of the Culture Committee, championing initiatives that promote an inclusive, mission-driven workplace and supporting recognition programs, engagement surveys, and culture-building events.
• Oversee onboarding and offboarding processes, ensuring a consistent and welcoming experience for new hires and a professional transition for departing employees, including exit interviews and documentation.
• Provide support for benefits administration, unemployment claims, and leave administration, including open enrollment, documentation, communication, and compliance requirements as needed.
• Participate in HR initiatives, projects, and cross-functional efforts that improve HR processes, strengthen employee engagement, and enhance the overall employee experience.

Qualifications

Required Education/Experience:

Bachelor’s degree in human resources, Business Administrative, or equivalent is preferred. Preferred 5 years of experience in HR or employee relations role, or SHRM certification. Experience working with individuals with disabilities and/or prior experience is highly preferred.

Required Skills and Abilities:

• Strong knowledge of HR practices, labor laws, and regulations.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in HRIS and other HR-related software.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities.
• Demonstrated ability to work effectively in a team environment and collaborate across departments.