The Quality Engineer is responsible for investigating and resolving quality issues across the organization, with a strong emphasis on root cause analysis and the implementation of corrective and preventive actions (CAPA). This role works cross-functionally to ensure product and process quality, drive continuous improvement, and support compliance with internal and external quality standards. What you’ll be doing: Investigate quality issues (customer complaints, internal process failures, non-conformances) by identifying root cause using structured problem-solving methodologies (e.g., 5 Whys, Fishbone, Fault Tree Analysis, 8D). Ensure timely and accurate recording of all non-conformance issues into the Integrated Management System and TrackWise. Lead and coordinate CAPA activities, ensuring actions are linked directly to identified root causes. Facilitate CAPA meetings with cross-functional stakeholders and monitor progress, effectiveness, and timely closure. Provide oversight and coaching on root cause determination techniques, ensuring consistent and rigorous application across teams. Collaborate with internal departments and external suppliers to resolve quality issues and drive process improvements. Develop and implement quality processes and best practices to prevent recurrence of issues. Lead and/or contribute to quality improvement initiatives and projects. Support audits, supplier assessments, and regulatory compliance activities as needed. Perform other related duties as assigned. Who you’ll be working with: Sales Engineers Customer Service After Sales Planning/Purchasing Supply Chain and Manufacturing Regulatory and Compliance Teams This is what you’ll need to be successful in this role: Education or work experience equivalent to an engineering degree, with strong background in quality systems and tools. Demonstrated experience in conducting root cause analysis and implementing effective corrective/preventive actions. Strong understanding of CAPA processes, quality standards (ISO 9001, ISO 13485, etc.), and risk management. Excellent communication and interpersonal skills; able to collaborate with internal teams and external stakeholders. Experience with quality tools and methodologies (e.g., Six Sigma, 8D, FMEA, SPC). Proficiency in Microsoft Office and experience with quality management systems such as TrackWise or similar. Strong organizational and time-management skills. Experience in supplier quality management, audits, and process mapping preferred. Leadership experience or the ability to lead cross-functional teams effectively.