Duration: 12 weeks with a possible extension.

Job Purpose

All functions work collaboratively to deliver effective end to end solutions and services.

This role works within the Run and Maintain function which is accountable for managing the day-to-day operation of technology solutions and services to maintain security, availability, and continuous improvement to enable effective business operations with high levels of customer satisfaction.

This function is also required to support the Delivery function by providing resources to build digital and information technology solutions and services that meet the Design requirements and for providing early life support for new and changing solutions and services accepted into live operation.

The Service Operations Analyst is responsible for managing the delivery of a range ITIL processes including Problem, Change, Release and Deployment, Continuous Service Improvement, Supplier and Service Assurance and Asset Management to ensure services are delivered to meet agreed service levels with minimum disruption

Responsibilities:

The best practice and recommendation are that only accountabilities are set specific to the role and without duplication.

Responsible for initiating and monitoring actions to investigate and resolve problems in systems, processes, and services. Assists with the implementation of agreed remedies and preventative measures to assure continuity and avoid disruption to business services ensuring high level of customer satisfaction.

Responsible for monitoring service component capacity and initiates actions to resolve any shortfalls according to agreed procedures to ensure continuity of service and avoid disruption to business services.

Responsible for ensures that tracking and monitoring of performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are created, analysed, and distributed, issues are resolved and identified improvements are delivered through the Continuous Service Improvement Plan

Responsible for controlling IT assets, including business and operational software licencing, ensuring that administration of the acquisition, storage, distribution, movement, and disposal of assets is carried out to reduce cost, maintain security and enable reuse and avoiding unnecessary acquisition.

. Responsible for working with Technology Assurance and Operations teams to implement arrangements for disaster recovery and documents recovery procedures in order to ensure a rapid recovery of business services reducing any adverse impact on business operations.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

OR102985-05-26