Program Manager – Technical Accounts & Customer Success
Location: Littleton, MA
Base Salary: $100,000-$115,000 + Quarterly Bonus Potential
Benefits: Medical, Dental, Vision, FSA, 401k, PTO, Sick Time, Holidays
Job Type: Full-Time
Start Date: ASAP
Typical Hours: M-F, 8 AM – 5 PM (some flexibility)
Sponsorship is not available

Program Manager – Technical Accounts & Customer Success Description

Our client, an international technology solutions provider, is seeking a Program Manager to join their team in Littleton, MA. This role serves as a key liaison between customers and internal operations, ensuring programs are executed efficiently from new product introduction and production kickoff through ongoing operational support and long-term account management. This is a highly cross-functional, customer-facing position focused on coordinating internal teams, managing ongoing customer programs, and identifying operational improvements that strengthen long-term partnerships. Program Managers will typically oversee 3 to 5 concurrent customer programs at various stages of the product and manufacturing lifecycle. This position is best suited for someone who enjoys building relationships, coordinating moving parts across multiple teams, and acting as a trusted advocate for both the customer and internal teams. It offers the opportunity to play a key role in continuous improvement initiatives while helping shape operational best practices within a growing organization. The company has experienced consistent double-digit growth over the past four years and continues to invest heavily in expanding its US operations.

Program Manager – Technical Accounts & Customer Success Responsibilities

• Manage customer programs throughout various stages of the product lifecycle
• Serve as the primary point of contact and escalation path
• Coordinate engineering, operations, purchasing, and sales teams
• Lead recurring customer meetings, operational reviews, and issue resolution discussions
• Support new product introduction and production kickoff activities
• Coordinate customer order flow, forecasting, and production demand alignment
• Partner with engineering teams on product updates, changes, and replacement components
• Identify operational inefficiencies and support process improvement initiatives
• Provide visibility into overall account health, operational risks, and customer concerns
• Support onboarding and transition activities for new customer engagements
• Maintain strong customer relationships through proactive communication and follow-up

Program Manager – Technical Accounts & Customer Success Qualifications

• Bachelor’s degree required
• 5+ years of project management, program management, customer success, account management, or related B2B customer-facing operational experience required
• Experience working with technical products or solutions in software, hardware, manufacturing, or industrial environments
• U.S. Citizenship or Permanent Residency in the US is required for this position due to federal government/military contract requirements