What You'll Do

At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Project Administration & Core Ownership (60%)

Project Execution: Lead the technical deployment and lifecycle management of core platforms (such as IDP, MDM, and ITAM tools) from setup to full rollout under general guidance.

Technical Escalation: Act as the senior resource for the IT service desk, assisting team members with complex configurations and advanced troubleshooting.

Systems Optimization: Manage and optimize SharePoint Online, ensuring site designs and permissions structures adhere strictly to established corporate data-governance baselines.

Infrastructure Scaling: Adapt and scale global infrastructure to accommodate rapid international expansion. Build and manage automated, zero-touch deployment frameworks for a mixed-OS fleet (Windows & Mac) using modern, unified endpoint management tools like JumpCloud, NinjaOne, or Kandji/Iru, ensuring seamless hardware delivery and security compliance for offshore staff.

Security & Compliance (20%)

Vulnerability Remediation: Partner directly with the Information Security Team to swiftly execute technical tasks required to remediate infrastructure vulnerabilities within SOC2 and ISO frameworks.

DR & BCP Alignment: Assist in the testing and technical maintenance of corporate Disaster Recovery (DR) and Business Continuity Plans (BCP).

Technical Baselines: Establish and enforce configuration baselines for all managed workstations to eliminate configuration drift across the global fleet.

Advanced Support & Operations (20%)

L2+ Operations: Provide high-level technical support for complex hardware, network, and cloud software issues that exceed standard service desk capabilities.

Observability & Monitoring: Deploy and fine-tune infrastructure monitoring tools to proactively track global system health and maintain situational awareness.

Vendor & Stack Administration: Coordinate with SaaS and infrastructure vendors to resolve systemic bugs, manage API integrations, and provide deep technical administration for Google Workspace, Azure/GCP, and EDR systems.

Universal Methodology (Applied across all responsibilities)

ITIL Service Delivery: Follow disciplined ITIL frameworks for incident, request, and rigorous Change Management to ensure minimal business disruption.

AI-Augmented Engineering: Proactively leverage generative AI tools to validate administrative scripts, synthesize technical data, and rapidly author Standard Operating Procedures (SOPs).

Knowledge Management: Act as a core contributor to the team Knowledge Base, ensuring infrastructure configuration changes and workflows are thoroughly documented.

Who You Are

Experienced Project Driver: Proven track record of executing mid-to-large scale IT infrastructure projects and delivering them reliably on schedule.

Analytical Systems Thinker: Possesses the situational awareness to understand the downstream impacts of configuration choices before execution.

Proactive Problem Solver: Independently identifies infrastructure optimization opportunities, writes targeted scripts (PowerShell/Python), and proposes practical technical solutions.

Clear Communicator: Comfortable working across international time zones and collaborating effectively with cross-functional team members.

Experience You’ll Need

Professional Experience: 4+ years in systems administration, infrastructure engineering, or advanced IT support roles within high-growth environments.

Advanced Scripting: Robust proficiency in PowerShell and Python is mandatory for automating user lifecycles and bridging data gaps between systems (e.g., Rippling, Intune, Jira).

Technical Mastery: Strong experience administering cloud and endpoint management tools (e.g., Google Workspace, Azure, MDM platforms, SharePoint).

Certifications & Literacy: ITIL 4 Foundation is required. Demonstrated experience leveraging AI platforms (Gemini, Claude AI) to accelerate troubleshooting and documentation is essential.

Success Metrics (KPIs)

• Project Delivery: Majority of assigned infrastructure and engineering milestones are completed on schedule.

• Security Compliance: Technical tasks for "Critical" and "High" security findings are executed successfully within defined compliance windows.

• Automation Efficiency: Successfully reduce manual overhead by building automated onboarding/offboarding workflows within the first 6 months.

Logistics

• We plan to have this role ASAP
• We are unable to provide sponsorship for this role, now or in the future
• We will prioritize candidates in Seattle who can support our in-office IT presence
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square

Work-Life & Culture

• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, Black Lights Matter, Neurospicy R Us, Puente and more.
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow with Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples, or this Omnidian Career Experience overview on YouTube.
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• We’re a fast-growing growth company, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s going to be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.