Job Summary

Provides inbound customer support by handling high-volume calls, assisting clients with inquiries, and ensuring accurate documentation of customer interactions. Delivers professional and empathetic service while supporting daily operations in a fast-paced environment. Plays a key role in maintaining customer satisfaction and supporting service delivery within a medical-related setting.

Essential Duties & Responsibilities

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  Handle inbound customer calls and provide timely assistance
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  Address customer inquiries, concerns, and service requests
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  Accurately document customer interactions and information
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  Manage multiple tasks efficiently in a high-volume call environment
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  Provide clear and professional communication with customers
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  Maintain high standards of customer service and satisfaction
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  Collaborate with internal teams to resolve customer issues
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  Support operational processes and service coordination
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  Utilize basic computer systems for tracking and documentation

Minimum Requirements / Skills

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  At least 1 year of customer service experience
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  Experience in call center or inbound support environment preferred
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  Strong communication and interpersonal skills
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  Good phone etiquette and problem-solving ability
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  Attention to detail and multitasking skills
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  Basic computer proficiency
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  Ability to work in a fast-paced environment
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  Medical office experience preferred
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  Bilingual skills (English/Spanish) are a plus

Work Environment

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  Office / call-center environment
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  High-volume inbound call handling
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  Team-oriented and fast-paced setting