Dutch Speaking Road Services Customer Care Specialist

Job Overview

We are seeking a detail-oriented Dutch Speaking Road Services Customer Care Specialist to join a leading international outsourcing group in Porto, Portugal. Supporting a large-scale, critical public road infrastructure project, you will manage a mix of customer support, billing inquiries, revenue reconciliation, and administrative tasks. This role is ideal for individuals who thrive in a regulated, structured, and highly stable public-services environment.

Location & Work Mode

• City: Porto
• Country: Portugal
• Work Mode: On-site (Based at a modern office location in the Porto area with excellent public transport connections).

Your Role & Responsibilities

• Handle business and consumer queries regarding user accounts, billing statements, toll fees, and general service data.
• Register and track customer requests, system complaints, and official clarifications within internal databases for full compliance and traceability.
• Perform daily administrative billing, collection tasks, and revenue reconciliation activities.
• Coordinate and communicate professionally with external entities, including local transport authorities and regulatory bodies, when required.
• Protect company revenue streams by ensuring data accuracy and compliance with internal and regulatory public service standards.
• Conduct all inbound and outbound interactions via phone, email, and designated digital channels.

Your Qualifications

• Language Proficiency: Native or C1 level fluency in Dutch alongside good operational English skills.
• Core Competencies: Detail-oriented, organized, and highly reliable in following strict procedural guidelines and operational deadlines.
• Communication: Confident and professional communication style across telephone and written digital channels.
• Attributes: Comfortable handling high volumes of data, processing billing transactions, and working inside a regulated corporate framework.
• Experience (Plus): Prior experience in customer service, backend billing, collections, logistics, or office administration is considered an asset.

Shifts & Contract Conditions

• Full time or Part time option
• Rotational Bounds: Shift frames operate daily between 07:00 and 23:00 (8 hours per day plus a lunch break).
  

Salary, Bonuses & Benefits

• Base Salary Options:
  • €1,050.00 Gross per month (with company-provided accommodation included).
  • €1,309.00 Gross per month (without company-provided accommodation).
• Bonuses: Christmas and holiday bonuses are distributed and paid out proportionally every month as part of your regular salary.
• Allowances: Meal allowance loaded onto a dedicated corporate card.
• Health Coverage: Comprehensive health insurance provided starting from day one of employment.
• Paid Time Off: 22 days of paid annual leave plus recognized Portuguese public holidays.
• Contract Type: Standard Portuguese employment contract with full social security coverage.

Relocation Support

• Complete relocation assistance is available for eligible international candidates moving to Portugal.
• For applicants selecting the accommodation salary tier, permanent room placement within a company-managed apartment is fully provided and coordinated from arrival.