Job Description:

Job Description
The Merchant Services Transaction Risk Monitoring team is presently seeking candidates who can successfully apply investigative knowledge to determine the validity of a Merchant and/or credit/debit transactions at a Merchant.  Associates may be asked to participate in queue work, initiate outbound calls and manage internal customer/client calls. Responsible for reviewing, requesting and/or verifying information to validate authenticity of a client and/or client transactions.  Ensure transactional risk events are documented, reported, and researched to avoid any future liabilities and initiate/and or recommend preventative measures to management. May conduct random sampling and perform case re-work to identify defects and improvement opportunities.

Required Skills:

• 3+ years’ experience in fraud, security, detection, investigation or related field preferably in a service or banking related environment
• 3+ years customer service experience
• Ability to work effectively in a time sensitive environment
• Ability to identify and elevate issues to management
• Ability to work independently in pursuit of goals; self-motivated, confident and enthusiastic
• Professional oral and written communication skills
• Strong analytical/problem solving skills

Desired Skills:

• Merchant Acquiring experience
• CFE, CIA or equivalent professional certification preferred  (CFE = Certified Fraud Examiner, CIA = Certified Internal Auditor)

Shift:

1st shift (United States of America)

Hours Per Week:

40