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The HeadHunter Group is an innovative Staffing and Recruiting Company with HQ in US, Dover, Delaware, operating in Canada, Albania, Kosovo, Montenegro, Macedonia, Bosnia & Herzegovina, Serbia, Cyprus, Greece, and Bulgaria. We offer the newest mentality in Staffing industry and our core business are Candidates and Clients.

On behalf of our client, a proptech company founded in the Swiss alpine pastures 10 years ago, we are looking for a Customer Success Manager (French+English) for their office in Prishtina, Kosovo.
Why working at our client?

From your very first day you will find a young, supportive, collaborative, respectful, innovative, entrepreneurial and highly connected environment that will help you to develop the essential core skills to be relevant to clients. Your personal development will come from a combination of practical experience and formal training, which will give you a foundation of tools and skills. But the most valuable learning happens through informal mentoring and guidance from your peers on a daily basis, where supporting each others success becomes natural. Our team will help you to grow and become a leader.

Roles & Responsibilities:

• Establish customer support best practice

• Provide technical and product support

• Improve the usage and the retention of our applications

• Implement automated on-boarding and fellow up with our customers

• Staying up-to-date with all recent Customer Success Manager best practice

• Manage and administrate the contracts of our customers

• Supervise employees

• Improve the upsalle and cross-sell process

Technical Skills

• Highly proficient with Customer Success practices

• Good understanding of SAAS business model and support

• Intercom / Zoho CRM / Mailing experience

• Experience within a Proptech company

Personal Requirements

• Strong communication and organizational skills.

• Ability to work in a team setting.

• Autonomous worker, able to work independently and intuitive to our needs.

• Fluent in English and French (German a plus).

Minimum Requirements

• 3 years of experience as Customer Success Manager in a SAAS company.

• French, English (fluent) and German (a plus)

• Good knowledge of web and mobile environment

Cultural Fit

• Flexibility and motivation.

• Strong team spirit, transparent communication and self-management.

• You like Swiss chocolate :)

• Quest for constant learning.

Benefits

• Full time type of contract

• Flexible working hours

• 1 day remote

• Working days from Monday to Friday

• Annual bonuses

• Primes

• Team events every 3 months