Contract to start ASAP until 04-09-26 with a possible extension.

JOB PURPOSE:

To work as part of a multi-functional integrated team, making and receiving enquiries by telephone, e-mail, social media and other contact methods, based at the Council's Contact Centre in Winsford, Taking appropriate action to provide an efficient and effective customer experience and act as an intermediary between the customer and service areas.

This role in particular relates to an upcoming project by the council's Waste Management team relating to HWRC (Household Waste Recycling Centre) vehicle registration.

The position will be responsible primarily (but not exclusively) for handling incoming contacts to ensure residents are able to access Council services and provide information to residents and also, when required. We are looking for individuals that will be part of a friendly team that is focussed on providing fantastic service and proving added value to the local community.

RESPONSIBILITIES

To provide information, advice and services to residents on behalf of Cheshire West & Chester Council.

To efficiently and effectively use information technology including a Customer Relationship Management system, MS office applications, call centre technology and the internet as well as shape its development in order to record and maintain an electronic record of customer details and their service requests

To provide information, advice on services of the council, external agencies and organisations.

To take responsibility for resolving queries or completing action arising from customer enquiries to act as an advocate on behalf of the customer

To work as part of the Customer Services Team to provide a cohesive service to the customer

Flexible approach to working arrangements, including shift work between 8am and 7pm.

Disclaimer: On applying for this vacancy, you agree that your personal details will be passed onto our client for their consideration of your suitability for the role. I acknowledge that it is my responsibility to notify iWork Recruitment Limited of any hirer who I do not want my details to be passed onto.

5296861-05-26