Summary

This role monitors compliance, supports training programs, and partners with leadership to maintain an ethical, transparent, and compliant agency related to service provision associated with GESMV. Specifically, the responsibility is to oversee compliance of incoming and current participant referrals, general program compliance, and employee compliance pertaining to agency requirements and service delivery rules and regulations.

Essential Duties & Responsibilities

• Manage all incoming and current participant compliance for all Developmental Disability (DD) Services programs.
• Assist with scheduling and completing BCI, FBI, and ARCs Registry checks required by the agency and other regulator entities for current and incoming employees.
• Administer drug screening as required for new employees and properly report results.
• Review all pre-employment packets for incoming employees to ensure all required paperwork is collected and turned into Quality Assurance and Human Resources as listed on the pre-employment checklist.
• Review and maintain employee compliance by working with GESMV Quality Assurance, Human Resources, and Program Services to maintain all compliance requirements related to agency requirements and any/all funding or contract requirements.
• Provide ongoing communication to various Program Services teams regarding outstanding employee compliance, track, completion, and ensure all expiring and outstanding compliance is turned in according to program standards.
• Access, use, store, and share Personal Protected Information (PPI) strictly on a need-to-know basis and only for authorized job-related purposes.
• Ensure PPI is not disclosed to unauthorized individuals, including through email, verbal communication, printed materials, or electronic systems.
• Maintain open communication with department Director and Managers regarding monthly consumer compliance reports to ensure all current and upcoming needs are addressed, completed, and/or updated prior to due dates.
• Assist with reviewing and completing daily, weekly, and monthly billing to ensure all data is accurate. Provide feedback and communication to coordinators, managers, and director regarding any errors or concerns that need to be fixed prior to approving the billing information. Ensure the billing process is completed according to daily, weekly, and monthly deadlines.
• Directly work with Quality Assurance, Finance, and Program Management to ensure all billing claims are approved and accepted by the State of Ohio or funder. Assist with correcting any billing errors and communicate openly with Program Management and funders regarding any issues or changes to service authorizations.
• Assist with completing required reporting for program census, incident reporting, newsletters, and other ongoing program changes related to DD participants and service delivery compliance.
• Ensure knowledge of all software and systems utilized for daily, weekly, and monthly data and compliance entry.
• Assist, as assigned, with operations to ensure adherence to all requirements related to specific funding sources. Maintain records, submit weekly reports as required, and provide input to referral sources regarding individual placement and program progress as requested. Provide weekly and monthly reports to Quality Assurance. Ensure that paperwork is in compliance with GESMV guidelines and regulations. Monitor case records and report generation to ensure accurate and timely documentation.
• Create, edit, and prepare compliance reports as requested and scheduled by the Program Services teams.
• Stay up to date on DODD Rules and Regulations to ensure compliance; work cooperatively with Director and DD Managers to review ongoing activities and informally audit compliance. Alert the Director immediately of any issues or concerns.
• Work cooperatively with other departments to complete the work of DD Services, i.e., Marketing, Human Resources, and Quality Assurance.
• Provide excellent customer service to internal and external customers.
• Stays compliant and trained in First Aid, CPR, AED, Medication Administration, and all other required yearly and monthly training courses.
• Complete revisions to policies and procedures as required to ensure program manuals are up to date. Assist with distribution of updated manuals and ensure acknowledgement of new and revised policies by tracking completion.
• Complies with all Agency policies, procedures, and safety standards throughout work areas and maintains same to meet CARF, HIPPA, Department of Labor, and other regulatory standards.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Education Requirements

• High School diploma or equivalent required.
• Bachelor’s degree or minimum of three (3) years’ experience in a similar position or equivalent combination of relevant education and experience preferred.

Experience Requirements

• Ability to demonstrate excellent written and face to face communication.
• Ability to perform functions on computer to complete financial records, case notes, and reports.
• Previous experience working with individuals with disabilities.
• Prior management or support role in DD Services with a significant, current understanding of Department Of Developmental Disabilities (DODD)Rules and Regulations.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to maintain a valid driver’s license and a driving record acceptable to GESMV’s liability insurance provider.
• Ability to demonstrate a functional understanding of DODD Rules and Regulations set forth by the State of Ohio.
• Ability to pass a criminal background check.
• Ability to pass random drug screenings.

Skills & Abilities

• Ability to follow through with projects and assignments in a timely and efficient manner.
• Working knowledge of Microsoft Office products.
• Ability to organize multi-faceted workload.
• Evaluate processes and outcomes objectively
• Write clear, accurate audit reports and corrective action plans
• Careful review of documentation, data, and procedures
• Excellent interpersonal skills with the ability to relate well with a broad spectrum of people, including consumers, employees, employers, community stakeholders, and partners
• Explain findings clearly to staff and leadership
• Provide constructive feedback without being punitive
• Ability to use discretion and independent judgement in oversight responsibilities and the delivery of services.
• Self-motivated, quick learner, creative thinker
• Ability to interact cordially and productively with a variety of people.
• Good organizational and time management skills.
• Ability to take initiative, make decisions, and work well with little supervision.
• Ability to keep information confidential
• Excellent communication and written skills are essential.

COMPETENCIES FOR THIS POSITION:

• Action Oriented Compassion Motivating Others
• Decision Quality Ethics and Values Organizing
• Time Management Listening Planning
• Problem Solving Informing Presentation Skills
• Customer Focus Integrity and Trust Patience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The ability to regularly stand, walk, use of hands to finger, handle, or operate objects, tools, or controls
• The occasional ability to climb, balance, stoop, kneel, crouch, or crawl, and smell.
• The ability to regularly lift and/or move up to 10 pounds.
• The ability to frequently lift and/or move up to 25 pounds.
• The ability to occasionally lift and/or move up to 50 pounds.
• The ability of close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The employee works in outside weather conditions and is occasionally exposed to risk of electrical shock
• The noise level in the work environment is usually moderate

The above duties and responsibilities are essential job functions subject to reasonable accommodation. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job and/or apply for the position, absent undue hardship.This job description is not to be interpreted as an all-inclusive list of duties, responsibilities, or requirements. Employees may be required to perform additional job- related tasks as assigned, subject to reasonable accommodation.