Position Summary:

The IT Specialist will provide essential technical support and assistance to end-users both onsite and remote, ensuring smooth and efficient operation of IT systems. This role involves resolving common hardware, software, and network-related issues, maintaining logs of support requests, creating knowledge bases, and delivering timely solutions. The ideal candidate should have a strong technical background and excellent problem-solving skills to address a variety of IT challenges effectively.

Job Details:
• Onsite
•Shift Schedule: 9:00AM-6:00PM Philippine Time
• *Following PH Holidays

Responsibilities:

• Provide basic technical support and assistance to end-users.
• Diagnose and troubleshoot hardware and software issues.
• Resolve common IT issues related to network connectivity, including IP addressing, DNS, DHCP, VPNs, and Proxy.
• Maintain logs of support requests and resolutions using a ticketing system.
• Utilize remote desktop tools to assist users and resolve technical problems.
• Ensure timely resolution of IT support requests while maintaining a high level of customer satisfaction.

Qualifications:

• At least 2 years of experience in an IT-related field or a strong background in technical support.
• Strong knowledge of hardware and software troubleshooting.
• Proficiency in diagnosing and resolving network connectivity issues.
• Understanding of basic networking concepts, including IP addressing, DNS, DHCP, VPNs, and Proxy.
• Familiarity with remote desktop tools and ticketing systems.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills and the ability to explain technical concepts to non-technical users.