Good Job! Good Life!

HeadHunter Group is an innovative HR company with operations in the USA, Albania, Kosovo, Montenegro, North Macedonia, Bosnia and Herzegovina, Greece, Serbia, and Cyprus. We offer a fresh approach to the HR industry, with a core focus on our candidates and clients.

On behalf of our globally operating client, we are announcing an open position for:

Customer Support Manager (m/f)

Location: Podgorica

If you are a leader who knows how to inspire a team, efficiently solve problems, and build long-term trust with clients, this is the right opportunity for you.

Job Description

• Lead and develop the team: Mentor our customer support agents, providing them with guidance, feedback, and the tools necessary for success.
• Improve processes: Create and implement strategies to enhance the efficiency and quality of our support.
• Analyze results: Track key performance indicators (KPIs) to drive continuous improvement.
• Collaboration: Work closely with other departments (Sales, Marketing, Product Development) to ensure the customer's voice is always heard.

Required Qualifications

• A minimum of 3 years of experience in a similar position.
• Excellent leadership and communication skills.
• The ability to solve problems quickly and effectively.
• Proactivity, results-orientation, and the ability to work under pressure.
• Proficiency in German and English, both written and spoken.

Working Conditions

• Excellent working conditions in a stable environment.
• An opportunity for professional development and advancement through continuous training and mentorship.
• A friendly and supportive work environment that values teamwork.
• Work on interesting projects within a dynamic and fast-growing industry.

All interested candidates can send their CV to e-mail: cv@theheadhunter.com