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Loan Servicing - Lending Systems Administrator

Mission Federal Credit Union

Administrative - Horizon Center, 10325 Meanley Drive, San Diego, California, United States of America$102,000 - $128,0004 months ago
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Benefits

Remote WorkDental & VisionPaid Time Off401kRetirement Plan

Job Type

full time

Description

At Mission Fed, lending systems aren’t just technology—they’re the backbone of how we serve members, manage risk, and scale responsibly. We’re seeking a highly experienced Lending Systems Administrator to serve as the strategic owner of our core lending and loan servicing platforms.

This role is ideal for a systems leader who thrives at the intersection of technology, compliance, operations, and strategy—and who takes pride in owning mission-critical platforms that power enterprise lending.

Want to know more? Here are a few more details.

  • Serve as the executive-level system owner for ICE MSP, Empower (Dark Matter Technologies), and MeridianLink, setting governance standards, configuration controls, and documentation practices.
  • Define and maintain multi-year platform strategy and system roadmaps aligned with lending growth, operational efficiency, and regulatory expectations.
  • Own system risk assessments, access controls, audit readiness, and regulatory support across all lending and servicing platforms.
  • Design, configure, and maintain complex workflows, product structures, pricing logic, servicing rules, escrow configurations, disclosures, and business rules.
  • Architect and manage integrations between lending platforms, core systems, document management tools, payment processors, data warehouses, and third-party vendors.
  • Lead system upgrades, releases, patches, UAT coordination, regression testing, and post-implementation validation.
  • Act as the senior escalation point for complex production issues, data anomalies, investor reporting exceptions, and regulatory-driven defects.
  • Partner with lending and servicing leaders to streamline workflows, reduce manual processing, increase automation, and strengthen internal controls.
  • Support loan boarding, servicing transfers, investor reporting configuration, escrow administration logic, and payment processing design within MSP.
  • Lead system support for regulatory exams, internal audits, vendor reviews, and model validations.
  • Design and maintain reporting frameworks and data validation controls supporting CFPB, NCUA, investor, and internal risk requirements.
  • Serve as the primary senior liaison with ICE, Dark Matter Technologies, MeridianLink, and integration partners—managing escalations, enhancements, and vendor roadmaps.
  • Establish system training standards, advanced user enablement, and enterprise-grade documentation.
  • Mentor operational power users and support the growth of the systems function over time.

What We’re Looking For

  • Bachelor’s degree or equivalent experience (two years of experience may substitute for one year of education).
  • 10+ years of business lending experience, including commercial real estate.
  • 5+ years of management experience in a related lending environment.
  • Proven success managing loan participation programs, complex portfolios, and regulatory compliance.
  • Strong background in credit analysis, underwriting, and relationship profitability.

Key Competencies

  • Deep understanding of consumer lending, mortgage origination, and loan servicing life cycles.
  • Strong systems architecture and integration expertise with a compliance-first mindset.
  • Advanced analytical, troubleshooting, and root-cause analysis skills.
  • Executive-level communication skills with the ability to translate complex systems into clear insights.
  • Proven ability to influence cross-functional partners without direct authority.
  • Strong program and project management capabilities across multi-year initiatives.
  • High level of judgment, ownership, and discretion over mission-critical platforms.

Technology & Tools

  • Expert-level proficiency in ICE MSP, Empower, or MeridianLink (at least one required; multi-platform experience preferred).
  • Advanced knowledge of LOS/LSS architecture, APIs, system integrations, and data flows.
  • Advanced proficiency in Microsoft Excel and Office; working knowledge of SQL or similar query languages preferred.
  • Experience with document generation systems, e-signature platforms, payment processing integrations, and data warehouses a plus.

What we offer:

  • The opportunity to work with a great team!
  • You can’t beat a role in sunny San Diego!
  • 18 days of annual PTO, plus 12 holidays
  • 6% 401(k) match
  • Full benefits package including medical, dental, vision, life insurance, and so much more
  • On-site gym

If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!

Base Pay/Salary: $102,000 - $128,000 per year*

*Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.

Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.

Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF #Li-Hybrid

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Skills

automationunderwritingapisexcelsqlproject managementinternal controlsregulatory compliancerisk assessmentroot cause analysissystem integrationregression testing

About Mission Federal Credit Union

Mission Federal Credit Union is a member-owned, not-for-profit financial cooperative dedicated to serving the financial needs of San Diego County, offering home loans, car loans, checking, and savings.

financial services, credit unionsWebsite