Sales Support Specialist- on-site role located in Kitchener, Canada

HOURLY RATE of PAY: $45k-$65k CAD (based on a 12 month/annual term) (part-time, temporary position)

JOB SUMMARY:

The Sales Support Specialist is responsible for the day-to-day management of the Kitchener office, ensuring a highly organized, professional, and efficient environment that supports both internal teams and visiting customers.

This role blends sales support, office management, and logistics coordination, with a primary focus on maintaining operational excellence across the showroom, sample library, and office infrastructure.

The ideal candidate is highly organized, hands-on, and proactive, with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.

ESSENTIAL DUTIES & RESPONSIBILITIES (other duties as assigned)

Office Operations & Facilities Management (Primary Focus)

• Oversee daily operations of the Kitchener office to ensure an organized, efficient, and professional work environment
• Maintain overall office functionality, including supplies, equipment, and vendor coordination
• Liaise with internal teams and external vendors to support facilities, maintenance, and operational needs
• Incoming Mail (including cheque logging)
• Manage office inventory, ensuring adequate stock of supplies and materials

Sample Library & Inventory Management

• Own the sample library, including organization, labeling, and ongoing maintenance
• Track sample inventory, replenishment needs, and lifecycle management
• Coordinate sample requests, returns, and shipments for sales reps and customers
• Ensure samples are showroom-ready and aligned with current product offerings

Receiving, Shipping & Mail Coordination

• Coordinate all deliveries and receiving, including inspection, logging, and distribution of incoming shipments
• Manage outbound shipments, including courier bookings and tracking
• Handle mail sorting and distribution, ensuring timely delivery to appropriate recipients

Showroom Management

• Maintain showroom cleanliness, organization, and visual presentation at all times
• Ensure displays are current, properly merchandised, and client-ready
• Support setup and reset of showroom for customer meetings and presentations

Tradeshow & Event Support

• Support tradeshow preparation, including sample selection, packing, and shipping logistics
• Assist with inventory tracking pre- and post-event
• Coordinate materials and ensure timely execution of event logistics

Sales & Customer Support (Secondary Focus)

• Provide administrative support to the Sales team, including sample orders, and basic quoting
• RA receiving, QC, tracking, and skidding
• Assist with customer inquiries and follow-up as needed
• Support onboarding tasks and coordination for new accounts
• Collaborate with sales and customer care teams to ensure a seamless customer experience

SKILLS/QUALIFICATIONS/EDUCATION/LICENSES & CERTIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2+ years of experience in office administration, operations, or sales support
• Strong organizational and multitasking skills with attention to detail
• Ability to manage physical inventory, shipments, and operational processes
• Comfortable working across multiple systems and Microsoft 365 tools
• Excellent communication and interpersonal skills
• Proactive, self-starter with a “hands-on” approach to problem-solving
• Experience in apparel, promotional products, or showroom environments is an asset
• Ability to occasionally lift/move up to 35 lbs (samples, shipments, displays)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with applicable human rights and employment legislation, reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Any accommodations will take into consideration the health and safety of all employees and the operational requirements of the organization.

• Ability to sit for extended periods
• Regular standing and walking
• Frequent use of computers and office equipment
• Occasional bending, reaching, and stair climbing
• Ability to occasionally move up to 35lbs. boxes of apparel sample boxes and racks for customer presentations and trade show

WORK ENVIRONMENT:

• In office

WORK HOURS:

• Monday-Thursday, 8:30AM-4:00PM local time or longer as needed at times to ensure accounts are properly serviced and supported in a timely and appropriate manner
• Days may vary based on operational needs
• This is a part-time, temporary position (expected to be reevaluated after 6 months)

DRESS CODE:

• Dress appropriate.

DISCLAIMER:

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Additional duties may be assigned as business needs require. Job descriptions may be adjusted as organizational needs evolve. The requirements listed are representative of the knowledge, skills, and abilities required to perform the essential functions, with or without reasonable accommodation, in accordance with applicable human rights and employment legislation.