About Us
Focused on leading the transition to a sustainable future, Glen Dimplex Americas is enhancing the moments that matter in life with a commitment to delivering the best design and efficiency in the areas of temperature control and comfort creation. With operation throughout North America the success of the Glen Dimplex Americas organization is a testament to the strength of our people and investment in innovation and technology.

Our portfolio of industry recognized brands includes Dimplex, Cadet and Faber. Together these brands provide complete product offerings in the residential and commercial comfort categories, ranging from electric heaters, to fireplaces and controls.

Glen Dimplex Americas is a division of the Glen Dimplex Group - the world's largest manufacturer of electrical heating, which holds significant global market positions in domestic appliances, heating, cooling, ventilation, and renewable energy solutions. Headquartered in Dublin, Ireland the Glen Dimplex Group privately owns over 40 brands with operations in 80 countries.

The Opportunity

Reporting to the Quality Manager, the Quality Engineer is responsible for assigned Quality risk and cost prevention and correction systems. Key elements of the systems include advanced quality planning, pre-production approvals of Traded goods, monitoring and support for auditing and inspection programs with suppliers of Finished Goods, analysis and dashboard reporting of field/use Quality results, and customer and consumer escalation management and resolutions.

In this role you will:

• Work with Project Management, Quality, and Engineering teams both inside and outside the organization, to ensure the suitable completion of supplier production approvals and change controls
• Support new product introductions and process validations, ensuring quality is built into design and manufacturing
• Extract data from a variety of systems to provide details of risks, costs, failures, and causes
• Perform regular reporting to track sources of quality costs from returns, warranty parts shipments, and warranty service
• Develop and implement quality metrics and dashboards

• Liaise with Glen Dimplex factory Quality Managers and staff to standardize processes and systems across the organization
• Develop and maintain documented processes within the Quality Department and broader organization
• Initiate, investigate, and track corrective and preventive actions

• Work with Sales and Customer Service to investigate, understand and respond to customer and consumer escalations related to product Quality
• Work with Internal and external Quality, Production, Engineering and other departments in failure and claim testing, root cause analysis and resolutions relative to claims/complaints regarding product performance
• Work with regulatory bodies to document and resolve consumer product incidents with possible safety related concerns
• Represent the organization in external quality investigations
• Collaborate with cross-functional teams to drive continuous improvement projects

What You Need

• Five years of experience with the design and analysis of electrical consumer products
• A degree or diploma in electrical/electronic technology or related fields of study
• A CQE or related designation would be considered an asset
• Strong data analysis capabilities utilizing Microsoft Excel, Microsoft Dynamics, SAP, Power BI and related software tools
• Strong ability to effectively summarize data including identification of trends and patterns
• Experience driving root cause analysis and preventive action implementation
• Strong written and verbal communication skills
• A self starter who can work independently and balance multiple simultaneous actions
• This position will involve some travel to our London ON factory/warehouse, and may involve less frequent travel to other locations

What We Offer

Core Total Rewards

• Fully funded Group Benefits (medical, dental, vision, life insurance, dependent life, AD&D, short term disability, & long term disability)
• Group RRSP with 100% Employer Match up to 4%
• Freedom to Choose, Consult +, and Telus Pharmacy Group
• 3 Weeks Vacation Immediately
• Employee Assistance Program
• Workplace Wellness Program
• Support of professional memberships/certifications

Additional Rewards

• Educational Reimbursement Program
• Employee Charitable Donation Program (monetary and product donations)
• Employee Service & Recognition Awards
• Referral Bonus Program
• Summer Fridays
• Employee Engagement Committee initiatives
• Smart casual dress atmosphere
• A unique opportunity to be a key player in a growing global organization
• An innovative fast-paced culture focused on people

Our Values

We Think Customer – we aim to put our customers at the center of everything we do, taking time to understand their needs; creating solutions that meet and exceed their expectations, enhancing everyday moments

We Care About People – we recognize the power of a community with a common purpose; empathizing with others’ point of view and acting with integrity to create a safe and healthy environment

We Value Innovation – we are building a better future day by day; developing innovations that will create quality, consumer-centric, sustainable solutions

We Keep it Simple – we make the complex simple by driving out inefficiencies; which enables us to be agile, responsive and to get the job done

How to Apply

Our team members include people like you: enthusiastic, innovative, motivated and creative. If you are interested in joining our team or learning more about this opportunity, please apply now. Glen Dimplex Americas offers a competitive total rewards package, and we are continually striving to attract and retain the best talent available, building ongoing success for both our organization and our employees!

Glen Dimplex Americas is committed to fair and accessible employment practices.

We thank all applicants for their interest in Glen Dimplex Americas, however, only those selected for an interview will be contacted.

Glen Dimplex Americas may use AI on different recruitment platforms to screen applications.