Job Purpose:

Lead large‑scale Operations Digitalization and AI‑led transformation across core Operations units including Trade Finance, Compliance, Retail Banking Operations, Corporate Banking Operations, and Shared Services.

Skills and Experience needed:

The role is accountable for defining and executing the Agentic AI and AI/ML engineering vision for Operations, enabling straight‑through processing, decision automation, productivity uplift, risk reduction, and regulatory compliance. The incumbent will act as a bridge between Operations, Technology, and Data, ensuring business outcomes are realised through scalable, secure, and responsible AI solutions.

AI / GenAI / Agentic AI

• Strong hands‑on experience with AI/ML and GenAI solution design and delivery

• Expertise in RAG architectures, LLM fine‑tuning, prompt engineering, and guardrails

• Hands‑on exposure to Agentic AI frameworks such as LangChain, AutoGen, CrewAI, and multi‑agent systems

Operations & Digitalisation

• Proven experience in digitising large‑scale banking Operations (Trade, Compliance, Retail or Corporate Ops preferred)

• Strong understanding of document‑heavy, rule‑driven, and exception‑based Operations processes

MLOps & Engineering

• MLFlow, CI/CD pipelines, AIOps, Azure DevOps

• Docker, Kubernetes / AKS

• Databricks, PySpark, Azure Data Factory

Cloud & Data Platforms

• Microsoft Azure (Azure OpenAI, Blob, Key Vault, Data Factory, Azure ML)

• Exposure to AWS / SageMaker is a plus

Programming & Frameworks

• Python, PySpark, SQL, REST APIs

• FastAPI, Flask, Django, Gradio

Experience & Soft Skills

• Experience in regulated environments (banking / financial services strongly preferred)

• Strong stakeholder management with Operations, Risk, Audit, and Senior Leadership

• End to End Ownership all the applications in the cluster

• Sound knowledge of all applications in the cluster

• Roadmap for applications in the cluster

• Accountable for all the deliveries of projects and URF for the cluster

• Accountable for the stability of all applications in the cluster

• Troubleshooting and resolution of critical issues on applications within the cluster

• Ensure all project milestones are completed within planned Schedule. All projects are delivered within agreed budget with minimum risks

• Ensure right level of engagement with architecture

• Ensure non-functional requirements are implemented, and for the creation and maintenance of the associated documentation

• Prepare root cause analysis of issues and present it to service management

• Ensure the solution delivered meet business expectation, derive value and adhere to technology standards

• Quality, cost and schedule management of assigned technology projects

• Implement change management process for all change deliverables in Technology

• Optimized technology solution delivery based on business requirements, existing applications, latest technology trends, total cost to operate, scalability and stability.

• Focus on regulatory, control & audit requirements and manage all known risks related to team and projects.

• Implement and deliver optimized Technology delivery for all changes working with Business, Technology operations, Technology Architects, ISG and Vendors

• Minimize cost on technology deliverables by utilizing existing applications.

• Build and maintain strong relationship with business partners across all levels.

• Liaise with all functional teams, TOPS and other stakeholders on ensuring smooth closure of issues/concerns raised by business.

• Accountable for the appropriateness of technology solutions delivered to assigned business / support units of the bank.

• Deliver and support business analysis, solution and UAT management

• Implement LEAN practices across Technology solution delivery

• Ensure that the management is (at all times) informed of all risks, issues and their status.

• Adhere to bank's operational risk policy.

• People engagement

• Domain Knowledge in Financial Services

• Functional and technology knowledge on applications within the cluster

• Exposure of developing and supporting large complex systems

• Latest technology trends the relevant cluster

• Cross border team management experience

• Strong organizational, team building and leadership qualities.

• Senior Stakeholder Management

• 12 to 15 years of experience

• Certification in technology will be added advantage

• Competencies