Account Executive – CMS

Vitu, Inc is seeking an Account Executive (AE) to join our team supporting Collateral Management Solutions (CMS) business unit.

Job Summary:

The AE is a subject matter expert and a direct line of contact for management, internal/external customers and team members. The individual for this position exemplifies expertise with time management, client relationship management, completes tasks and requests on or before deadlines. This individual excels in verbal and written communication skills, illustrates the ability to work well and collaborate with internal team members, provides alternative solutions to problems, identifies efficiency gains and is looked upon by peers as a leader. The position demands consistent exhibition of professionalism, interacting collaboratively, respectively, and constructively with Clients/Customers, Operations, Implementation, Product, Accounting, Compliance and various other external stakeholders and internal cross-functional teams.

AE will successfully support the client services team, primarily focused on supporting the Lead Account Executives.

Primary Duties/Key Responsibilities:

• Contribute to client satisfaction by providing high customer service supporting non-managed clients with general and complex contract and service fulfillment-related questions and concerns.
• Provide comprehensive oversight of the lifecycle of projects. Work with internal and external stakeholders to gather and document requirements, establish timelines, obtain level of effort and determine pricing for initiatives like: database testing, client mergers/acquisitions, logo changes, name changes, data clean-up, and other special projects.
• Prepare, and obtain execution of contract related documentation like Service Request Forms (SRF); process pricing information through appropriate channels to ensure proper billing; properly disburse all fully executed documents; maintain contract renewal site of Sales & Marketing; update CRM with new client/contact information; assign Client ID’s to new Clients.
• Effectively lead calls with internal/external teams and participants.
• Point of contact for escalations. Liaise and interact as voice for both company and client. Coordinate resolution to pivotal customer issues and concerns, safeguarding the business. Ensure clients are notified and remain updated of planned or unplanned deficiencies of services, from discovery through remediation.
• Provide proactive communication to clients related to operations status updates, as well as product and software enhancements.
• Assist with resolution of invoice questions and disputes.
• Provide Lead Account Executives as a supporting role.
• Educate clients on the use of title management software.
• Perform other special projects and duties as assigned.

Preferred Experience & Specialized Knowledge and Skills:

• 3+ years of automotive title and/or vehicle finance and client support preferred.
• Ability to work with a diverse group of individuals to extract, define, and document business processes. Strong ability to negotiate and gain consensus across a diverse group of participants.
• Working knowledge of technical tools to complete work efficiently.
• Mental acuity (i.e. detail oriented, ability to multi-task, prioritize) to execute the duties of the position successfully to meet business needs.
• Strong verbal and written communication skills with internal/external customers.
• Prepared and skilled in Client interactions.
• Strong critical thinking skills to identify client and business needs and solutions.

Pay Type: Salary (Annual salary range: $68,640.00 - $88,984.00)