The Company

We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has been partnering with the world’s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, with our partners Salesforce and AWS, are leading today’s transformation with g2.0, an end-to-end product-to-profit solution. Using low code / no code, and composable technology, g2.0 allows utilities to launch new propositions in days, reduce cost-to-serve and lead in total experience.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

Ø Respect for the planet

Ø Respect for our customers and

Ø Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

The Client Executive supports the management of customer accounts, ensuring strong day-to-day execution, customer satisfaction, and coordination across internal teams. This role focuses on building trusted relationships at operational and mid-level stakeholders, supporting account planning, and contributing to renewals and growth opportunities. You will work closely with Client Managers and senior team members to develop your commercial capability and account ownership skills.

Success in this role is defined by reliable execution, strong customer relationships, and growing contribution to commercial outcomes.

The Specifics

• Act as a day-to-day contact for assigned customer accounts, supporting ongoing engagement and delivery
• Build relationships across operational and mid-level stakeholders
• Support account planning activities, including tracking actions, risks, KPIs and deliverables
• Assist in renewals, forecasting and identifying upsell opportunities
• Identify potential leads and opportunities, working with senior team members to progress them
• Support governance activities, including meetings, reporting, and follow-ups
• Escalate issues early and support resolution, coordinating with internal teams as required
• Coordinate across Delivery, Product and Support teams to ensure customer outcomes are met
• Support customer adoption and engagement with Gentrack solutions
• Maintain accurate tracking of account activities and customer updates
• Role requires an average of 2.5 days per week at customer sites, 1 day in networking activities (including external meetings and business lunches), and 0.5 days in the Gentrack office, with the remainder working remotely subject to business needs.

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you):

• Proven experience in key account management, or senior commercial roles within enterprise software or utilities.
• Strong understanding of the energy and/or water sector, or experience working with complex, regulated enterprise customers.
• Proven success in execution and delivery across assigned accounts
• Strong organisational skills and attention to detail
• Ability to manage multiple stakeholders and priorities
• Strong communication and relationship-building capability
• Proactive mindset with a willingness to learn and develop commercially
• Ability to work effectively within structured guidance and escalation pathways
• Positive customer relationships and responsiveness
• Strong internal coordination across teams

What we offer in return:

• Personal growth – in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.