Customer Engagement Specialist (On-Camera) – English Speaker – Sofia

Location: Sofia, Bulgaria
Start Date: ASAP
Schedule: 24/7 Rotational Shifts
Work Model: On-site
Employment Type: Full-time

Role Summary

We are recruiting an English-speaking Customer Engagement Specialist for an on-site role in Sofia.

This position is ideal for confident, outgoing individuals who enjoy interactive environments and are comfortable being on camera. You will deliver real-time customer engagement while maintaining high service quality and professionalism.

Key Responsibilities

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  Deliver live, on-camera customer interactions in a professional manner
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  Ensure a high level of customer engagement and satisfaction
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  Follow communication guidelines and quality standards
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  Maintain a confident and presentable on-screen appearance
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  Adapt communication style to different customer needs
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  Work efficiently in a fast-paced, performance-driven environment
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  Contribute to team targets and overall service excellence

Requirements

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  Fluent English (C1–C2 level, spoken and written)
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  Comfortable working in front of a camera for extended periods
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  Strong communication, presentation, and interpersonal skills
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  Energetic, confident, and customer-focused personality
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  Ability to work flexible 24/7 rotational shifts
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  Must be locally based in Sofia with valid work authorization
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  Availability for video-based recruitment process
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  Clear, professional headshot required for application

What We Offer

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  Competitive net salary: €1,124/month
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  Performance bonus up to €409/month
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  Full-time on-site contract
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  Paid training and onboarding
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  Modern and dynamic workplace environment
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  Opportunities for career growth and development

Apply Today

If you are confident, camera-ready, and looking to build your career in an interactive customer-facing role, we encourage you to apply.