Desktop Support Technician

Full-Time Position

New Orleans, Louisiana

Department: Information Technology

Reports To: System / Network Administrator (or IT Director)

About the Role

We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. In this role, you will provide essential technical support to end users, ensuring smooth operation of computer systems, hardware, and software applications. You will be the first point of contact for employees experiencing technical issues and will play a key role in maintaining productivity across the organization.

Key Responsibilities

•Provide technical support and troubleshooting for desktop computers, laptops, printers, and peripherals
•Install, configure, and maintain Windows operating systems and Microsoft Office Suite
•Respond to help desk tickets and service requests in a timely and professional manner
•Perform hardware setups for new employees, including computer imaging and software installations
•Troubleshoot network connectivity issues and work with network team to resolve complex problems
•Maintain accurate documentation of technical issues, solutions, and inventory
•Provide both remote and on-site support to users across the organization
•Assist with technology projects including system upgrades, migrations, and rollouts
•Train end users on proper use of hardware, software, and security protocols

Required Qualifications

•High school diploma or equivalent; Associate's degree in Information Technology or related field preferred
• 1-3 years of experience in desktop support or IT help desk role
• Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory
• Experience with PC hardware troubleshooting, repair, and replacement
• Understanding of networking basics including TCP/IP, DNS, and DHCP
• Excellent customer service skills and ability to communicate technical information
to non-technical users
• Strong problem-solving skills and ability to work independently
• Valid driver's license and reliable transportation for occasional on-site visits

Preferred Qualifications

• CompTIA A+ certification or equivalent
• Microsoft Certified Professional (MCP) or similar certifications
• Experience with remote support tools and ticketing systems
• Knowledge of mobile device management (MDM) solutions
• Familiarity with Mac OS and iOS devices

Compensation & Benefits

Salary Range: $42,000 - $45,000 annually, depending on experience

Benefits include:
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development and certification reimbursement

Benefits

Comprehensive health, dental, vision insurance, 401(k) retirement plan with match, paid time off and holidays, professional development and certification reimbursement