Job Summary

NetApp is seeking a Technical Operations Engineer (OpenSearch) to join our growing Instaclustr team in Bangalore, India. In this role, you will be part of a frontline Site Reliability Engineering (SRE) team responsible for ensuring the availability, performance, and reliability of large-scale, cloud-hosted OpenSearch clusters.
You will work in a highly automated environment managing distributed open-source systems at scale, collaborating with global customers across industries such as banking, telecom, gaming, and technology. This role requires strong operational expertise, problem-solving skills, and a passion for learning and working with modern cloud-native and open-source technologies.

Job Requirements

• Provide end-to-end operational support for OpenSearch clusters deployed across public cloud platforms (AWS, Azure, GCP).
• Monitor, troubleshoot, and resolve complex production issues, ensuring high availability and performance.
• Perform cluster lifecycle operations, including upgrades, migrations, maintenance, and scaling activities.
• Participate in L2 on-call rotations, ensuring timely incident response and resolution.
• Collaborate with customer engineering teams to diagnose and resolve issues related to OpenSearch and other supported technologies.
• Work closely with internal teams to enhance reliability, automation, and operational efficiency.
• Develop and improve automation tools, scripts, and operational processes.
• Analyse system behaviour and proactively identify opportunities for performance optimisation and reliability improvements.
• Contribute to knowledge sharing, documentation, and continuous improvement initiatives.

Required Skills & Experience

• Hands-on experience with OpenSearch (including troubleshooting, upgrades, and migrations) or strong willingness to develop deep expertise.
• Experience with public cloud platforms such as AWS, Azure, or GCP.
• Strong Linux system administration skills and comfort with command-line environments.
• Solid understanding of distributed systems, networking, and OS internals.
• Experience with containerisation technologies (e.g., Docker).
• Strong problem-solving skills with the ability to debug complex production issues.
• Excellent communication skills (written and verbal) with a customer-focused mindset.
• Ability to work effectively in a collaborative, fast-paced environment and take ownership of tasks.

Preferred Skills

• Experience working with other distributed systems such as Cassandra or Kafka.
• Familiarity with source code debugging and issue investigation (e.g., Jira, codebase review).
• Programming/scripting skills in Python, Java, or Bash.
• Experience with Git or version control systems.
• Prior experience in customer support or technical operations roles

Education

• Typically requires a minimum of 4-8 years of related experience with a Bachelor’s degree or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.