Position: Project Manager

Department: Business Excellence

Reports to: Manager, Project Management Office (PMO)

FLSA Status: Exempt

Location: Remote

Health Plans, Inc. (HPI) is a New England-based Third Party Administrator (TPA) of self-funded health and benefit plans. HPI was founded in 1981 to provide comprehensive health plan administration to employers, municipalities and Taft-Hartley plans. Health Plans has grown to become an industry-leading TPA by offering customized self-funded benefit plans to employers, combined with superior customer service and investment in the latest administrative and data-mining technology, and reinsurance (stop-loss) security.

Summary

The Project Manager (PM) leads cross-functional projects across enterprise business units, ensuring successful delivery of scope, schedule, cost, and quality objectives. The PM coordinates strategy, planning, execution, and stakeholder alignment, applying project management and business analysis practices as needed based on project size and maturity. The PM is responsible for transparent reporting, risk management, and continuous improvement within the ePMO.

Duties and Responsibilities (other duties may be assigned):

Project Delivery & Governance

Lead project planning, strategy, and execution for enterprise initiatives.
Develop and maintain integrated project plans, track milestones and deliverables.
Build and maintain RAID logs (Risks, Assumptions, Issues, Dependencies); drive mitigation and escalation.
Identify and manage resource needs and clarify team roles and responsibilities.
Provide concise status updates and executive-ready communications.

Stakeholder & Vendor Management

Facilitate effective meetings and workshops; ensure decisions, actions, and owners are captured and tracked.
Serve as the conduit between business stakeholders (internal/external) and technical teams to ensure shared understanding and alignment.
Liaison between internal and external (as needed) stakeholders and resources to ensure requirements are delivered on time and within budget.

Change, Risk, and Dependency Management

Facilitate change requests with impact analysis; maintain version-controlled baselines for scope, schedule, and requirements.
Surface cross-project dependencies within the ePMO portfolio and coordinate integrated timelines and handoffs.

Uses organizational tools and communication strategies to escalate risks and roadblocks, providing clear recommendations to guide decision‑making.

Reporting & PMO Standards

Develop and maintain project schedules, dashboards, and status reports; contribute to PMO portfolio reporting and continuous improvement.
Adhere to PMO templates, methods, and stage gates; recommend improvements to processes and tooling.

Minimum Education Requirements (must have documented proof):

Bachelor’s degree or equivalent experience.

Preferred Education/Experience Requirements:

PMP (Project Management Professional) certification.
Recent experience (within the last two years) in health insurance/managed care or third-party administration environments.
Minimum 4 years of hands-on project leadership (IT and/or business) across the full lifecycle.
Experience with MS Project, Smartsheet, Jira, Confluence, Planner, or similar PM/BA toolsets.

Skills, Knowledge, and Abilities:

Strong analytical and project management skills with the ability to translate business needs into actionable requirements and plans.
Demonstrated ability to manage multiple initiatives concurrently in a fast-paced environment; prioritize effectively and meet deadlines.
Excellent written and verbal communication skills; comfortable interacting with executives, managers, SMEs, and external partners.
Proficiency with Microsoft Office (Word, Excel, PowerPoint).
Service orientation; strong interpersonal and customer-facing skills.
Integrity, ethical practice, and confidentiality.
Strong problem solving, facilitation, and influencing without authority.
Organization, self-motivation, and sound decision-making under time constraints.

Access to Protected Health Information (PHI):

This position requires the employee to handle PHI for duties related to enrollment and eligibility issues. Access to PHI includes the MBS claim system, eligibility files, and any other source necessary to complete client enrollment. Policies and procedures will be strictly adhered to, ensuring PHI is protected as required by the HIPAA Privacy Rule.

Privacy and Security Responsibilities:

Responsible and accountable for maintaining the confidentiality, integrity, and availability of protected health information. Must follow HIPAA security policies and procedures affecting your job and report any suspected or actual violation or breach.

Reasonable Accommodation:

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the duties and responsibilities of the position.

Working Environment/Physical Demands:

The work environment characteristics and physical demands described here are representative of those an employee may encounter while performing the duties of this job.

The noise level in the work environment is moderate. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to sit, walk, speak, or hear. The employee is frequently required to use hands or feel or handle items as well as reach with hands and arms. The employee is occasionally required to stand.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Health Plans Inc. is an EEO – M/F/D/V employer

Project Manager

Benefits

Job Type

Description

Skills