At East Penn Canada, our people are the heart of our company. We put our employees and our clients first to build solid relationships with intention. We offer a vast range of diverse and rewarding career opportunities. We invite you to become part of an organization that has challenging opportunities, rewarding career paths, organization values, and a charismatic team.

Join our dedicated team of leading experts in the battery industry.

We are dedicated to recognizing our employees by offering:

• Profit Sharing & Deferred Profit Sharing (retirement) program
• Excellent company paid benefit program
• Learning & development opportunities, including tuition reimbursement
• Opportunities for advancement

The Bilingual Customer Care Service Coordinator is responsible for delivering on the East Penn Canada Customer Service values supporting our customers nationally.

Duties & Responsibilities:

• Ensure all requests and orders are accurately entered into main database in a timely manner
• Escalate customer issues
• Manage, coordinate & administer technician inventory needs based on assigned workflows
• Process all documentation related to completed service activities
• Create & generate service & parts related
• Monitor/ Manage open order reports to ensure appropriate follow up & escalations
• Responsible for the coordination of the Service Technician team
• Supporting billing and customer support

Experience, Skills & Competencies:

• High school diploma
• Must be Bilingual (French/English)
• Battery industry experience an asset
• Additional sales, customer service & technical training an asset
• Strong computer skills: MS Word, Excel, PowerPoint
• Flexible work style: able to adjust to multiple demands and a fast-paced environment

Other Considerations:

• Background checks including criminal checks and employment references will be requested.