Join Us to Build Healing and Hope Together!

As leaders in children’s mental health and wellness, St. Louis Children’s and KVC Health Systems Youth Mental Health Care have partnered to create one of the nation’s most innovative and transformative youth mental health and wellness campuses. The partnership includes a 77-bed acute care hospital and outpatient programs. Located on the KVC Missouri Children’s Mental Wellness Campus, conveniently located in Webster Groves, Missouri, the peaceful environment and broad continuum of care allow children and families to access the appropriate level of treatment throughout their healing experience. The new campus is slated to open in late 2026. Learn more at stlouischildrenskvc.org. Join us and be a part of this journey of healing and hope for thousands of children and teens.

Job Summary

The Director of Operations and Compliance will provide leadership to foster a culture that is focused on customer care and fiscal goal achievement and refining processes to ensure that operating targets of safety, risk, quality assurance, and cost control optimized operations are met.

Primary Responsibilities

o Risk/Safety Management

o Licensing/Accreditation

o Oversight of Administrative Services

o Facility Operations

o Compliance Oversight

Minimum Requirements

Education:

A Bachelor’s degree in behavioral sciences, nursing, health/hospital administration or related field preferred. High school diploma

or equivalent required.

Licensure/Certification:

Valid driver’s license and auto insurance.

Experience:

Skills:

Requires intermediate computer skills and experience in overseeing business, facility, and program operations.

Major Duties

• Practice conduct that displays respect for all KVC colleagues and community stakeholders regardless of age, gender identity, sexual orientation, race, religion, ethnicity, or veteran status
• Work with leaders and employees from several departments to enhance current operations and to uphold current protocols and operational standards
• Take steps to ensure a culture that promotes ethical, individual integrity and cooperation, as well as building and maintaining accountable leadership teams
• Monitor quality assurance processes to ensure daily and monthly environment of care, safety and security operating indicators are completed and shared with leaders
• Oversight of safety, compliance and quality assurance and administrative functions at assigned building(s)
• Participate in internal committees as directed (Medical Management/Executive Committee, Administrative Review, Committee (ARC), Performance Improvement (PI) Committee, and Safety Management Committees (SCM)
• Provide direction to site leadership and ancillary employees that oversee ancillary and administrative services operations (maintenance, housekeeping, medical records and administrative services)
• Be available as administrative emergency on-call as necessary and available by phone 24 hours a day, 7 days a week to site leadership
• Develop and maintain systems to ensure services are following all company, local, state and federal regulatory standards and contract terms and conditions
• Maintain proficiency in accreditation requirements and facilitate quality assurance activities to ensure compliance (TJC, CMS,
• etc.)
• Attend and participate in all scheduled meetings, consultations, and staff meetings, as required
• Acquire and develop operational resources to meet identified needs of clients and staff practices
• Responsible for maintaining functional knowledge of all KVC systems, including but not limited to third party Electronic Health Records and Human Resources Information Systems
• Participate as needed in the administrative team that reviews adverse incidents to determine appropriate follow up actions
  Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, or hear, and taste or smell. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit for intermittent amounts of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

Benefits & More

Employee benefits and culture fall under the KVC Health Systems umbrella. KVC is a family of private, nonprofit organizations that strengthen families, prevent child abuse and neglect, and help people achieve mental health wellness. Through our broad continuum of care, we are proud to be a national leader in mental health, child welfare, and health and human services transformation.

At KVC, we offer a positive, supportive workplace where each person can do work they love. In fact, we’re so proud of our culture that we see it as our top competitive advantage in the health and human services field. Based on the voice of our employees, KVC has an incredible 83 Work Wellbeing score on Indeed, a rating so high and rare that it places KVC among the top 1% of employers nationally. KVC was also named #15 on Glassdoor’s Best-Led Companies 2025 list, a recognition achieved entirely based on anonymous employee reviews. In addition to being mission-driven, we offer employees an unparalleled level of flexibility, wellbeing, learning, inclusion, recognition, and rewards.