Are you a fluent Croatian speaker looking to take your career abroad and work with one of the worlds most recognized travel platforms? We are hiring Customer Success Managers (CSM) to join a large, international team in Athens.
This is a great opportunity for individuals who enjoy helping customers, solving problems, and working in a multicultural environment.

Key Responsibilities

• Support Croatian-speaking customers with booking-related inquiries

• Assist with reservations, cancellations, and platform navigation

• Provide clear, professional, and solution-oriented communication

• Handle incoming calls, emails, and chat messages

• Collaborate with internal teams to resolve complex customer issues

• Ensure high customer satisfaction by delivering accurate and timely support

• Maintain detailed case documentation following internal guidelines

• Identify improvement areas and contribute to overall customer experience enhancement

Requirements

• Fluency in Croatian (written and spoken)

• Good command of English for internal communication

• Strong problem-solving and communication skills

• Customer-oriented mindset with patience and professionalism

• Ability to adapt to new tools, systems, and guidelines

• Previous customer support experience is an advantage but not required

• Comfortable working in a fast-paced, international environment

What We Offer

• Opportunity to relocate and work abroad in sunny Greece

• Competitive salary + performance-based incentives

• Relocation package (flight reimbursement and housing assistance)

• Paid training to prepare you for the Booking project

• Supportive, multicultural team environment

• Career development opportunities within customer support, quality, training, or leadership

• Modern office located in central Athens

Why Move to Athens?
Enjoy Mediterranean living, warm weather, vibrant culture, beautiful islands, and an affordable lifestyle while growing your career in an international company.

How to Apply
Please submit your CV in English. If you're ready to start a new chapter abroad and support travelers from around the world, we would love to hear from you.