Required Skills & Experience

• Understands the Banks security, processes/policies & change windows.
• Deliver technical solutions to clients and take responsibility for the standards of work, project sign off and client satisfaction in Day 1.
• Provide support, assisting with troubleshooting and design, configuration and escalated problem management, only when required.
• Expected to possess strong ownership on the tasks assigned and to ensure completion end-to-end according to the expected project outcome.
• Perform configurations, action installations and attend to break/fix events.
• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
• Take responsibility for problem resolution and troubleshooting.
• Respond to escalated client requests and support client applications to a first line resolution.
• Escalate complex problems to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Compile and maintain project administration.
• Conduct elementary presentations within the customer's organization.
• Having skillsets in troubleshooting Cisco Firepower, Palo Alto, Fortigate Firewall, Fortigate Proxy and Bluecoat Proxy.