Customer Service Representative
Forensic Analytical Consulting Services
Benefits
Job Type
Description
About FACS & You
Are you passionate about advancing your career in environmental health? At Forensic Analytical Consulting Services (FACS), Inc., we're pioneers in the industry, leveraging cutting-edge solutions to shape safer, healthier communities nationwide. Join us in a career where your expertise in environmental health isn't just valued—it's pivotal.
Why Choose FACS?
Ranked "Best Places to Work" for five consecutive years, FACS embodies a "People First" culture committed to your professional growth. Enjoy access to ongoing free training, mentorship programs, and support for industry certifications—designed to enhance your skills and expand your expertise. Join a team that celebrates innovation, collaboration, and personal development. Discover why FACS is where careers flourish.
Curious to know what our team thinks about working at FACS? Visit our career page for our video testimonial: https://forensicanalytical.com/career-opportunities/
About the ROLE:
Performs administrative functions including, but not limited to word processing scheduling, and coordinating projects, sales, and other office functions as needed.
Key Responsibilities
- Prepare client proposals, assist with project pricing and bidding
- Create and maintain project folders and documentation for inspectors
- Manage projects from initiation to completion, including scheduling, daily tracking, coordination of field activities, and client communication
- Draft, edit, and finalize reports as needed
- Generate and track daily and statistical reports to ensure timely delivery and project monitoring
- Handle inbound sales calls, respond to general inquiries and online leads
- Track and schedule projects using the EVE program
- Follow up with clients to confirm or reschedule appointments
- Ensure all reports and supporting documentation are properly processed for invoicing and mailing
- Provide cross-functional support to other departments as required
- Support marketing efforts and participate in events as needed
Qualifications
- Associate or Bachelors degree in Business Administration or related field OR 2+ years of related experience in lieu of the degree
- Excellent customer service skills and a collaborative team mindset
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Self-starter with the ability to quickly learn new tools and processes
- Proven experience managing office procedures from initiation through completion
- Strong organizational and project coordination skills; able to manage multiple priorities efficiently with attention to detail
- Demonstrated ability to thrive in a high-pressure, fast-paced work environment
- Strong interpersonal skills and adaptability
ADA Requirements:
- Ability to sit, stand, walk, push, pull, drag, grab objects, and lift up to 25 lbs..
Benefits and Perks:
- 401(k) retirement plan with company matching contributions
- Medical with company-paid premiums for employees and dependents
- Vision and dental plan options
- Flexible Spending Account (health care and dependent care)
- Company-sponsored programs including employee assistance program, life and disability insurance, Rocket Lawyer legal services, mobile phone plan with Verizon
- Voluntary benefits options including supplemental life insurance for employees and dependents, short-term disability, hospital, accident, and pet insurance
- Generous PTO, paid time off, (3 weeks accrual)
- Tuition Reimbursement Program to promote higher education
- Paid training and certifications to promote career advancement
- Paid holidays, volunteer days, and floating holiday
- Incentive Bonus Plan
- Donation Matching Program
This job is found at InterviewStack.io
Skills
About Forensic Analytical Consulting Services
Forensic Analytical Consulting Services' certified industrial hygienists (CIH) & environmental consultants drive EHS compliance & IEQ assessment services, audits, environmental testing services, prevention, & management programs at companies throughout the US.