Location: Remote with travel to North America EXL offices and client sites as needed for business purposes
Reports To: VP, Head of Sports & Gaming

Base Salary range - $185k to $205K plus annual bonus target

Role Overview

We are seeking a highly motivated Account Manager to drive growth, manage key relationships, and ensure delivery excellence across EXL’s Sports & Gaming portfolio. The individual will be responsible for owning client accounts, deepening relationships with senior stakeholders, expanding scope across EXL’s offerings (Analytics & AI, Data Management, Digital Engineering, F&A, CX Ops), and ensuring alignment between client needs and EXL’s capabilities.

Key Responsibilities

• Account Management & Growth
  • Serve as the primary relationship manager for assigned Sports & Gaming clients (e.g., leagues, teams, sportsbooks, game publishers).
  • Develop and execute account growth strategies aligned with client priorities and EXL’s offerings.
  • Drive pipeline development, proposals, and renewals in collaboration with sales and delivery teams.
• Sales & Business Development
  • Drive revenue growth through expanding existing accounts with new solutions and services.
  • Build and maintain a healthy pipeline, ensuring disciplined tracking, forecasting, and closure.
  • Lead proposal development, commercial negotiations, and deal closures.
  • Meet or exceed quarterly and annual sales targets.
• Client Engagement & Advisory
  • Build trusted advisor relationships with C-level and senior stakeholders in sports leagues, gaming operators, and media companies.
  • Identify opportunities to apply EXL’s Data, AI & Analytics, and digital solutions to solve client challenges.
  • Evangelize EXL’s capabilities in fan engagement, monetization, operations, and digital transformation.
• Delivery Oversight
  • Partner with delivery leaders to ensure high-quality, on-time execution of ongoing programs.
  • Monitor client satisfaction and proactively address any issues or risks.
  • Translate client feedback into actionable improvements for EXL teams.
• Internal Collaboration
  • Work closely with EXL’s capability leaders across Analytics, AI, Data Management, Digital Engineering, F&A, and Operations.
  • Support solution development and go-to-market strategy for Sports & Gaming vertical.
  • Contribute to thought leadership, case studies, and client presentations.

Qualifications

• 10+ years of experience in client-facing roles such as account management, consulting, or business development, ideally in Sports, Gaming, Media, or adjacent industries.
• Experience managing large accounts and actively driving growth; prior P&L ownership considered an advantage.
• Proven ability to engage with CXO and VP/Director-level stakeholders to frame business problems, shape solutions, and drive adoption.
• Knowledge of the Sports & Gaming domain (leagues, sports betting & iGaming, and video gaming & eSports) highly preferred.
• Strong understanding of data, analytics, AI/ML, and digital transformation in the context of fan engagement, ticketing, sponsorship, media & broadcasting, and game operations (on-field).
• Commercial orientation with experience supporting sales pursuits, RFP responses, proposals, and contract negotiations.
• Strong communication and presentation skills with the ability to deliver at the executive level.
• Demonstrated success in leading cross-functional and global delivery teams while ensuring client satisfaction.
• Willingness to travel (30–40%) to client locations, league offices, and major events.
• Bachelor’s degree required; MBA or equivalent preferred.