The IT Support Specialist is responsible for providing hands-on technical support and ensuring the stability, performance, and security of IT systems and infrastructure. This role supports day-to-day IT operations, including end-user support, system maintenance, and troubleshooting across hardware, software, and network environments.

Working within a dynamic project environment, the IT Support Specialist collaborates with cross-functional teams to support enterprise systems, maintain system availability, and contribute to ongoing technology initiatives.

Key responsibilities include:

• Monitoring system performance and responding to service requests, incidents, and outages
• Installing, configuring, and maintaining hardware, software, and peripheral equipment
• Supporting network connectivity, VPN access, and remote user environments
• Assisting with system upgrades, patches, and routine maintenance activities
• Maintaining user accounts, permissions, and access controls in alignment with security policies
• Supporting enterprise applications including ERP, CRM, and operational systems
• Assisting with cybersecurity practices including endpoint protection, threat awareness, and data protection protocols
• Coordinating with internal teams and external vendors to resolve technical issues and support service delivery
• Documenting technical procedures, troubleshooting steps, and system configurations.