Tasks

• Develop, lead, motivate and empower the Customer Relationship Management Team within the Marketing team
• Plan,
  develop and manage an inhouse Customer Interaction Centre to strengthen
  luxury positioning and create customer excitement across virtual
  touchpoints
• Plan and execute initiatives that foster customer
  excitement, satisfaction, and brand loyalty though customer delight
  across all digital and physical touchpoints to create a seamless channel
  integration and a consistently unique brand experience for customers,
  prospects, and fans
• Support the Sales Funnel Management process
  by pre-qualifying new leads generated online in close collaboration with
  Sales staff and maintain the CRM system with lead, customer, and
  vehicle data
• Ensure that all customer information and data are
  fed into the CRM system, enrich it with market research data (e.g.
  customer satisfaction survey, market studies) and provide data driven
  customer insights and recommendations to relevant stakeholders across
  the organisation
• Coordinate and manage incoming and outgoing
  enquiries and feedback from customers and leads; partner closely with
  the Sales, Aftersales and Importer team to ensure a seamless customer
  experience up to brand standards
• Conduct data analysis to
  identify gaps in the customer journey and opportunities for innovation
  and customer excitement, and create programmes by applying the insights
  gained into actionable and measurable steps
  

Requirements

• Degree in Business, Marketing or Communications, or related fields
• 5 years of relevant experience, preferably in the Automotive / Luxury sector
• Proficient in MS Office and CRM Systems (e.g. SAP, Salesforce)
• A team player with excellent communication, innovation, and analytical skills
• Self-driven and possess a learning attitude