Job Summary: Our client, a leading company in the Import and Export industry, is seeking to hire a Billing Manager to oversee the billing and collections functions. The role involves ensuring that customers are accurately billed on time and that collections are effectively managed. Additionally, the Billing Manager will be responsible for supervising the billing team, providing leadership and oversight to ensure all staff perform in alignment with the unit’s regulations and service standards. The ideal candidate will play a key role in maintaining accuracy, efficiency, and professionalism in all customer billing interactions. Responsibilities: Participate in the development and implementation of the department’s strategies and ensure alignment of the unit to achieve the overall objectives of the unit and overall company strategy. Lead in the development and provide oversight on the implementation of the Billing and Collection policies, procedures and guidelines for the unit and ensure adherence of these guidelines by the staff at all times. Prepare the unit’s work plans to provide direction to staff in the unit towards attaining the corporate strategy of the organization. Develop an annual training schedule for staff to ensure that staff within the unit are up to date with their skills and their performance is at optimum level. Develop sound billing and collection controls to protect the Company’s revenue and minimize fraud exposure. Lead in the compliance of Company policies and procedures and that legal requirements and regulations are adhered to. Coordinate timely customer billing activities and ensure that they are accurate, and daily collection is correctly accounted for and reconciled and input into the TEAGTL system. Oversee the collection process made on behalf of other parties such as TPA and VAT for TRA are complete and correct and approved of exemptions granted by other parties and ensure they are correctly administered. Coordinate regular review of billing tariffs for identification of obsolete tariffs to ensure the department is up to date with the tariffs as advised by TRA. Review and approve the documentation process flow and procedures for Billing and coordinate the regular review of the same to ensure they are up-to-date. k) Liaise with internal/external auditors, bankers, TRA, TPA and other parties in relation to matters related to Billing. l) Review and sign off Stevedoring Bills before they are forwarded to liners to avoid any anomalies that will inconvenience the customers. Oversee that customers' complaints and queries are properly and timely attended professionally. Requirements Proven ability to coordinate and collaborate with all departments within the organization. Experience in liaising with external stakeholders including shipping lines, clearing and forwarding agents, and Inland. Container Depots (ICDs). Bachelor’s degree in Accountancy, Management, or a related field. CPA certification is an added advantage. Minimum of three (3) years of relevant work experience in billing or related functions. Strong managerial and leadership capabilities with a track record of supervising teams effectively. In-depth knowledge of billing processes and related activities, including shipping and logistics operations. Familiarity with audit processes and tax reconciliation, especially with the Tanzania Revenue Authority (TRA). Excellent understanding of industry regulations and compliance standards. Strong people management and interpersonal skills to lead and motivate teams.