AdvanSix plays a critical role in global supply chains, innovating and delivering essential products for our customers in a wide variety of end markets and applications that touch people’s lives, such as building and construction, fertilizers, plastics, solvents, packaging, paints, coatings, adhesives, and electronics. Our reliable and sustainable supply of quality products emerges from the vertically integrated value chain of our three U.S. based manufacturing facilities. AdvanSix strives to deliver best-in-class customer experiences and differentiated products in the industries of nylon solutions, chemical intermediates, and plant nutrients, guided by our core values of Safety, Integrity, Accountability and Respect.
Please view a short video about our company here, AdvanSix Video. For more information on AdvanSix, please visit our website at http://www.advansix.com

Why work at AdvanSix?

• We provide benefits that are industry competitive and focused on employee well-being
• Total Rewards program includes a competitive compensation, health, dental, vision & wellness programs, paid vacation, 401K with company matching, health savings programs, disability & life insurance, employee assistance program
• Tuition reimbursement for continued education, certifications, training, and development
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

Position Summary: The Customer Experience Specialist is a key business team member who provides potential and existing customers with exceptional service. They identify customer needs, respond to customer queries, and collaborate with internal departments to optimize customer service and brand awareness.

Core Responsibilities & Position Overview:

Order management for one of the end markets within the Nylon division: Automotive & Processing, Carpet (textile and turf), Specialty Industries and Packaging. Account support, issue resolution, and day-to-day client communications.
Manage the end-to-end order-to-cash (O2C) process, ensuring accurate order entry, timely fulfillment, invoicing, and payment coordination in collaboration with supply chain and commercial team.
Collaborate and interface with commercial teams to have an in-depth understanding of the customers and their market.
Actively engage in discussions with customers and the commercial organization to contribute to business growth and profitability. Required one in person customer visit annually.
Identify recurring customer pain points and proactively recommend improvements to processes, systems or communication flows.
Assist account managers as needed with customer support. Share best practices across the organization to accelerate business growth.
Drive continuous improvement initiatives and foster cross-functional collaboration to enhance operational efficiency and service delivery.
Master Data Management.
Process and input formula PCRs into Dynamics, ensuring data accuracy, compliance with company standards, and timely communication with relevant departments.
Resolve issues beyond your core responsibilities, with the expectation to continuously improve.
Anticipate customers' needs and take proactive appropriate actions to exceed expectations, using your knowledge of the carpet business and our customers.
Champion change while embracing digital solutions and driving process automation.
Where feasible, drive financial results for the enterprise and proactively identify opportunities for cost savings.
You will be a champion for digital tools and approaches. The ability to identify and implement digital solutions will be an essential skill for success. You will engage customers and promote digital tools and resources to enable self-service and to improve engagement with our customers.
Develop and maintain customer “Story Book” with account manager and other relevant departments.
Other responsibilities as assigned.

Required Skills & Qualifications:

High School Diploma.
5+ years in customer service role.
3+ years’ experience in chemical manufacturing production and product life cycle preferred.
Excellent verbal and written communication for interacting with customers professionally and clearly.
Proficiency with CRM & ERP systems, specifically SAP or similar tools for managing customer interactions and transactions. Experienced user in Microsoft Office Suite, specifically Excel.
Process Improvement: Identify inefficiencies and suggesting or implementing solutions to improve service quality.
Empathy & Active Listening: Ability to understand and address customer concerns with care and urgency.
Problem-Solving: Skilled in resolving issues efficiently, often under pressure, while maintaining a customer-focused approach.
Work independently, be an initiative-taker, high attention to details, and lead change in a team setting.
Exhibit strong time management, organizational skills, and organization capabilities.

The hourly rate for this position is minimum $26.90 - maximum $32.88

We offer a range of market-competitive total rewards that include periodic pay rate adjustments based on market competitiveness. Hired applicants will be eligible for paid holidays, paid time off including vacation, eligibility to purchase company stock, tuition reimbursement, and a 401K with a competitive company match. Certain roles may be eligible for discretionary financial benefits such as incentive pay, equity awards, and participation in a deferred compensation plan.

Hired applicants will be eligible for medical, dental and vision insurance, flexible spending and health savings account eligibility, employer-provided short term disability benefits, eligibility to purchase long term disability benefits, employer-provided basic life insurance and eligibility to purchase voluntary life coverages.

The pay range, incentives and benefits listed above are general guidelines only and not a guarantee of total compensation or benefits. The final offer will depend on multiple factors, including but not limited to, the responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as the job location, applicability of a collective bargaining agreement, length of service, internal equity, and alignment with market data. The incentive pay is dependent on your role, business results and individual performance. All aspects of total rewards offered are subject to the terms and conditions of the specific plans.

At AdvanSix, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past work experience doesn’t perfectly align with every qualification in the job posting, we encourage you to still apply. You may just be the right candidate for this or other roles.

AdvanSix is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, veteran status, or any other protected classification.

To all agencies: Please, no phone calls or emails to any employee of AdvanSix about this opening. All resumes submitted by search firms/employment agencies to any employee at AdvanSix via-email, the internet or in any form and/or method will be deemed the sole property of AdvanSix, unless such search firms/employment agencies were engaged by AdvanSix for this position and a valid agreement with AdvanSix is in place. In the event a candidate who was submitted outside of the AdvanSix agency engagement process is hired, no fee or payment of any kind will be paid.

Customer Experience Specialist

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